Global Work & Travel Australia 152 Elizabeth Street, Melbourne, Victoria 3000

"My situation with them was that I had paid a bit over $2000 towards a trip, and due to personal reasons decided to cancel. Their policy states that they will refund, but this refund comes as credits with the company (which is kind of useless) They do say they will allow you to transfer the credits into someone else’s name (like give your credits to friend) The advice I’ll give is: DO NOT give them money until you are certain you will go, they will assure you that their is no risk and pressure you into making payments, be sure first!!"

"I was hesitant at first to go with a company for my working holiday (because of the $$$), but as it was my first time overseas I am glad I did as they provided me with all the knowledge, support and resources I needed to plan my working holiday and get myself to Canada. My travel coordinator, Mark, was by the far the reason why it is worth the money. I am currently on my working holiday and throughout this trip (from planning to action) he has been nothing but great support both in a friendly but professional manner. He has really taken the time to get to know me to learn what places and jobs would be best for me, whilst offering support to me for personal issues when I felt alone in a new country. Having this overseas has made me feel safe throughout all my travels. Mark is nothing short of an absolute legend."

"The Global Work and Travel company was the most difficult and unjust group of workers I have ever come across. Shortly after paying my deposit I was pressured by my trip coordinator through mutliple calls and emails that I must pay the remaining in full as "spots were running out". The t’s & c’s states this was to be paid at least 90 days before departure not 6 months before as I was advised. Unfortunately I paid in full a couple months prior to covid being announced. My trip advisor was strongly encouraging me to go in the peak of a pandemic and shortly after extensive and strict lockdowns. She advised me to “take cold and flu tablets” and that “Australia borders will be open”. From this point forward I attempted to liaise with the Global Work and Travel cancellation team to get a monetary refund as I no longer felt safe travelling with a company that was so willing to push me into travelling in a third world country during a pandemic. I was advised of only 50% refund not including my deposit or a credit note. After choosing 50% refund, communication with GWAT was extremely difficult. They would decline my calls and and redirected to me to an email address where I was only responded with the option of a credit note several times. I advised the company that they were breaching their own terms and conditions and an agreement we had in 2021 in writing that they will entitle me to refund and as a result I had no choice but to take this further with authorities. They responded by offering me less than a 50% refund. Less than a 50% refund not including a deposit for a trip and services that were unused by a customer is excessively high and unjustifiable especially given that it was out of my control and not to mention a complete breach of their terms and conditions. My experience over the last years for a cancellation has been unseemly difficult, negative and unfair. This company has made it very clear they are purely chasing funds"

"Not worth the money, the actual pastoral help they give you on your trip is next to none. They essentially just upsell you everything and apply a LOT of pressure and time deadlines for you to pay out, over charge for flights insurance, phone plans etc etc. For the money you pay they really help you with very little. Read the small text. 6 month obligations for work placements, very strict about sticking to those contracts in order to ‘keep the companies reputation’. Majority of placements will be with big corp hotels where they treat you badly. You can do so much better on your own, just have the confidence to get out there and you’ll meet loads of people in the hostels you stay at and find places to stay without them! You don’t need to pay them thousands for the little help the give I promise you!"