North Shore BMW Service Centre 53 Hotham Parade, Artarmon, New South Wales 2064

"Appalling. Needed to change my car grille and they said "it's technically impossible, we're unable to assist". I then went to an accredited BMW body shop where I was told it was easy as, and the grille was replaced within 15 minutes. Service and Parts Managers lack proper training and seem to know nothing about cars. The worst customer service I have ever seen. Don't go there. Just don't."

"I was here with my wife to have diagnostics done on her 2 yo X7 battery and left the car here overnight for 2 nights. Given I have been here several times for service, warranty recall programming etc, I am pleased to say they finally hired a good receptionist! She was very helpful and polite. The Service Advisor "Hamza" was also the best one I have experienced here. He always had a smile on his face in all interactions we had with him. Note I did not give 5 stars because the "basic" car cleaning is still not at a level one would expect based on a cursory external look from a distance."

"Had my car serviced and tyres replaced. I pointed out when I dropped the car off that the steering wheel was off-centre so I asked them to fix it. My understanding is that's part of the wheel alignment process. In short, I had to bring my car in 3 times in total but they did not even fix the problem, and they tried to make me pay for a diagnostic check. I said I have researched online on BMW forums and no one mentioned diagnostic was required. In fact, steering wheel adjustment is part of a wheel alignment process. in the last visit they had a mechanic to test drive my car but still nothing changed. In the end, I took to an independent mechanic for another wheel alignment. It took them two attempts but they fixed the issue. NO DIAGNOSTIC REQUIRED. BMW mechanics are lacking experiences, sadly. If it's not in the manual, they have no idea what to do. Their favourite response "we need to run a diagnostic". I also had a rear right indicator warning. When I mentioned that, their response "we need to run a diagnostic". The independent mechanic fixed the issue as well WITHOUT DIAGNOSTIC."

"I bought a 200K BMW at North Shore BMW, took the car for servicing at Artarmon. And I have just found out the 5 years service plan is not include the road toll when borrowing their loan car when mine is being serviced by them. Of course, I don’t mind paying the 17 dollars as I have used the toll, but I think I should have been informed before I’ve got the courtesy car. Apart than that, I think the other dealership did a better job. I would never go back there again."

"It was a quite busy centre to be honest the service is just not there. It started from booking, I booked for Jun service there's no option for any sort of drop off or loan car offered or fastline service. Then I got a email been notified my booking rescheduled to 11/05 due to some cancellations. Then it comes to shop, the actual experience even worse, it feels like you are dealing with bunch of scammers or cowboys..the staff in the morning try to sale on a wheel alignment for $190, I have agreed to do so, then in the afternoon I got a call from the staff mentioned my 2 back Tyers are pretty worn out, that they cannot conduct a wheel alignment until I get Tyers changed with them which cost $1300. I asked them to leave as it is when I checked with local Tyrepower and bobjens, both of the technician advised it is not true that the tyer needs to be changed as tyre still have a good 10k to go. It says on the paperwork basic wash and vacuum which definitely did not happen For a basic vehicle check up, I dropped off my car 930 am, barely finished at4:50. I got a auto message saying car is ready and the centre close at 5pm, I have to wait online for another 10 mins to confirm they actually close at 530pm not 5. Not impressed."