Flight Centre Watergardens 399 Melton Highway, Taylors Lakes, Victoria 3038

"I can not express how disappointed l am with flight ctr. They happy to sale you everything but once that's done your on your own. They mixed up our flight sent us to a different airport but didn't fix up owe transfers to the hotel after telling them twice. So we were stuck waiting only for them to tell us there was nothing we can do. We paid another $300 for a taxi to get us to our hotel. That's just the first part of our trip, l can go on but all l have to say is if you can organise your owe trip online yourself, you would do it better then flight centre. And do not let them sell you the eurail pass cause they definitely won't help you with that. Your on your own."

"Went in today to book two Business class flights to Europe. We were told no appointments were available until the first week of August, no attempt to ask what we wanted. In the end Emirates were very happy to book our flights and hotels. I hope that Flight Centre Watergardens realise that they lost commission on 34K today. We actually booked First Class! I suggest that people vote with their feet… and go elsewhere."

"Worst Customer Service Ever! My travel enquiry and booking initially was fantastic (booked with Tom) as the time and care was taken and genuine excitement shown with booking our Europe trip, after all we scheduled 2 cruises and flights/accommodation with him. He was fantastic but sadly left the company (also sending a goodbye email notification). We were then given Grace as our consultant and everything went downhill from there. I had to chase constantly for travel documents (right up to a few days before flight) which was both very stressful and frustrating. I had to book any in person meetings (which were not accomodating due to work schedules), when attending such meeting pushed to see other consultant as Grace was busy with other people, and given information already had! Messages to return calls and emails not actioned. No care felt, even went into the office 5 days before flight scheduled as needed amended documents which asked for on multiple occasions and only received 2 days before flight as I had to constantly hassle. Would not recommend to use Flight Centre at all due to this. Very very disappointing."

"Called to book an appointment and tried calling from 3pm to 3:30pm and noone answered the phone. Wanted to book flights but was told to make an appointment when I went instore to discuss while finished my groceries, assuming that they were short staffed and unable to answer the phone due to being busy. No offer to book an appointment by staff member or interest in my enquiry. Have booked my business class flights with an alternative travel agency outside of flight centre."

"It is very disappointing and infuriating when you have to wait for 2 weeks to get an appointment and then you are made to wait 20 minutes after your appointment time, while there are 3 staff on, and only one of which was attending customers. Despite telling the staff that we need to get back to work nothing was done about it. What sort of a business is this where your last appointment is at 4pm? Not everyone has the whole day free to book a trip. This Saturday is all booked in and if I wanted weekend I have to wait another two weeks. This is a great way to ruin any excitement a person may feel trying to go on a holiday. Thanks for nothing. You should also train your staff better in customer service, after all it is a customer service focused job."