Total Tools Fountain Gate 430 Princes Highway, Narre Warren, Victoria 3805

"They have a great range of tools, however, they're franchises so if you buy a tool from one store that ends up faulty they tell you they can't help and go back to the store you bought it from - this is despite all the signage, invoices, loyalty program, etc... being one business, the stores are independent and I think males it hard to buy from them knowing you might have to travel across town to return a faulty tool. They also won't help if you don't have the packaging even when thr ACCC can't be clearer for faulty items you don't need the packaging. Easier to deal with Bunnings than these guys in that case."

"I purchased a high water pressure system from Total Tools in Narre Warren, but it stopped working within a day. I promptly returned to the store, seeking repair or replacement as I needed it to function quickly. The issue was due to overfilling of oil in the machine, causing the malfunction. However, the customer service experience has been highly unsatisfactory. Despite my efforts to explain the situation and find a resolution, they have been unhelpful and unwilling to address the problem. They have been simply passing me on without resolving the issue. I urgently need this matter to be resolved. Please contact me at"

"On the 9/3/23 I purchased a makita multi tool kit 40v, the item was not in stock but I was told it has been ordered in and should be available for pick up the following week which generally is always the case. It’s now the 28/3/23 and the tool has not arrived but I have received my redemption tool from Makita due to the purchase. After 2 calls to total tools in the last few weeks i decided to contact makita head office. Makita advised me there’s no shortages and they have the items in stock and there’s no hold up on there end, she told me to contact total tools and have them call makita. I followed her advice straight after our conversation. After the chasing up and ringing around I was contacted back by total tools they told me it was makita fault on there end and the tool is now in transit, I don’t buy that cause total tool has had over 3 weeks and 2 previous calls from my self to look into it, it took the customer (me) to chase up call around for a tool which has been paid in full and were talking over a $1000 not good enough total tools fountain gate"

"Helpful as in this store, 3 blokes stopped what they were doing to ask if I was sorted. Product range,and price 2nd to none. Cheers team."