Motorserve Penrith 71 Union Road, Penrith, New South Wales 2750

"Reliable and quality repairs at a great price. But, and there's airways a but, get quotes on repair costs to ensure you are getting a top price repairand then consider if it's worth taking a risk and going elsewhere when you know or should know, NRMA mororserve have a reputation."

"Definitely wouldn't take your car here, if you are pushed there by NRMA take it somewhere else. I was told that it would take a max of 5 days for them to repair/replace a side step and paint a wheel arch flair. That in itself is totally laughable why 5 days is needed for these tiny repairs, when I called to collect my car I was told after 4 was fine. I called at 4:30 and was told the car is still some 40min away and it couldn't be put on a truck, after speaking to a manager I was told 'the repairs were not done properly and it wouldn't be ready until Monday'. Apart from the fact that I needed the ute for the weekend the manager also told me that 'they can't be expected to get it right 100% of the time'. To be clear it was a standard Ford colour on a wheel arch flair for a new ranger, nothing special about it but apparently it was 'hard to paint'. No one even bothered to call me, I only followed up as the car was still showing its GPS location as the workshop in Windsor, so if I get the car back on Monday it will be 9 days for the simplest repair. Don't worry, it's not their fault as they have over 100 cars to do so don't expect them to get it right 100% of the time. Shocking customer service to the point I have raised it with NRMA."

"Got my pink slip done at Motorserve today and the process and service was excellent. I booked on line and the process was very easy. When I took the car there this morning it was fast, friendly and efficient. As an NRMA member I got 10% off."

"Got a general service done and they wanted to charge me extra for a rocket head gasket that was apparently leaking and new windscreen wipers. I know full well there's nothing wrong with my rocket head gasket as I passed a rego check under 6 months ago. I can also get the wipers replaced for cheaper than what they quoted and do it myself. No effort was put into the complimentary car wash either, there was still marks on my car when I left. If you're not even thorough with a car wash, what makes you think I'd trust you underneath the bonnet of my car. These guys focus more on making quick $$ instead of acheiving customer satisfaction. Don't trust them as far as you can throw them. Going back to my regular mechanics at jamisontown next time. A lot cheaper, trustworthy and thorough. I don't recommend bringing your car here.Won't be back again. Very dissatisfied."

"The best Mazda dealership I've ever been to great service and staff and always a pleasure to deal with and my car is in great condition after they give it a wash"