Outlast Timber 96-100 Governor Road, Mordialloc, Victoria 3195

"Exceptional service, amazing fast response, hats down guys! I have been dealing with Tim and he's been serving me with the highest professionalism someone could expect. I did changed my mind few times from the initial quote, however Tim was patient and beside this, a great advisor, too. The timber I ordered was home delivered since the lockdown, and every piece was top quality, unlike big shops like Bunnings where click and collect timber you get is just whatever they cannot sell during public opening times. Highly recommend this place!"

"Extremely happy with our dealings with outlast timber. They supplied an excellent quality product & assisted us throughout the process of our project. Thanks for the great help Matt it was much appreciated"

"Matt at Outlast was great Got all my posts in then dressed to my dimensions. Kept me in the loop with my bespoke order continually. I had an issue (not Matt’s fault - nature caused the issue) with one of my 2.6m Iron bark posts which Matt immediately arranged to have replaced when I raised it with him (including bringing it out to me). Great service."

"I was very disappointed dealing with Outlast Timber and their lack of ownership, responsibility and quality control. I purchased a large quantity of wood which upon delivery contained bowed, water damaged and improperly dressed timber. Firstly, it was highlighted to me that they do not inspect the wood delivered from their supplier before delivering it to customers (this was explicitly explained by their staff). This resulted in not once, but twice having to replace certain pieces which in turn cost me large project delays and cost. Secondly, their default argument when questioned on the quality of their products always returned to "wood is a natural product, it has imperfections and is within tolerance". I completely understand wood moves, but the level of bowing was completely ridiculous especially for large DRESSED posts or feature boards that structurally need to be straight and were dressed only a day or 2 prior to delivery. The tradesmen on site and even Outlasts very only delivery driver were in disbelieve of the quality of product that was being delivered I had a very challenging time convincing Outlast Timber to replace the defective products and no ownership was take on their part. It was always the fault of the supplier or mill. Apparently if you want straight, clean posts you need to explicit state this when placing an order. I would recommend sourcing elsewhere if you are seeking quality timber and service. When highlighting to them that i will not be conducting any further business with them, they responded with "good, we don't want to do any further business with you either". Such a professional bunch."

"The guys rang around a sourced the timber we were after at a good price. Timber arrived in a couple of days and we picked it up as scheduled. Excellent communication and customer support. Happy to be a return customer now to support their business.. Thanks guys."