Peters Mitre 10 Caulfield

"This is my local hardware store, very accessible. I have been there several times over many years and find the staff very helpful. They are not only informative about what is already in stock but will take initiative to suggest & source an item to solve a problem more exactly. I value this genuine attention to the individual customer. No need to waste time driving far & then walking around!"

"Was looking for a product and as advertised it says $119 online and “instock” at Caulfield however when we went to grab it it’s $143 in store. So I bought it online and they refuse to give the stock in store because it has to come from the warehouse. My complaint is don’t advertise stock is available at that price in store. That’s how the world works now, people look things up online and go to the store to grab it. To advertise differently is false advertising. Thank you for wasting our time, petrol and patience. In addition the manager of the store made rude comments to the person picking up the goods that I should be picking up at the mitre10 interstate as that’s where I’m at now. It’s hard enough trying to coordinate things while you’re away and then have to deal with rude and unhelpful people. ACCC should be looking into this because it’s false advertising and they should be labelling those prices as “online prices only”. There is no label of different prices anywhere and how are customers meant to know this?! I’ll be going to Bunnings now because at least their online prices reflect the same price in store"

"Had exactly what I needed. And great service too. Love that it's local and easy to park."

"After 8 years of being a loyal customer to service levels ranging from excellent to shocking I returned a power tool that had stopped working just after 1 year post purchase, but with a 3 year warranty. Store manager refused to replace and I had to insist. After checking with HO replaced but with warranty date from first purchase. When I went to store to pick up replacement and purchase additional products Store Manager was rude, seemingly not happy that I’d used my legal right to replace correctly and minimally used power tool? See you later Mitre 10, hello Bunnings. Addendum: So now the owner is saying I bought the wrong tool for the job. It was purchased after discussing intended use with staff member who said it was the right tool!"

"Yesterday I was served by the nicest guy named Matthew. He sold me a key lock box & chain. He was very helpful, interested & kind. I’m now a brand new loyal (local) customer. Thank you Matthew"