The Chookery Cafe And Indian Cuisine Emerald

"Last time 1/4 wing was short changed with 1/4 of it missing. Tonight order 4 things, 2 x 1/4 chicken and chips packs, Medium chips and 6 nuggets. Told on the phone sorry only 1 wing left, the other must pack must have a leg, arrive 10min before close with a full chicken still sitting in the warmer, when questioned why we were told could only have 1 wing when there is still 2 wings in the warmer we were told that they can’t give us another wing in case of a last min customer… HUH! With 10min to go and only us in store and they are cleaning up with nothing else cooking! Ok.. we take our order and explain how disappointed we are and leave. 5min down the road we get a phone call.. “oh sorry, we forgot your nuggets!” Omg we only ordered 4 things and again were the only people in store! Now 3 strikes I’m done, will use Monbulk charcoal chicken from now on."

"It’s always been a great experience, whenever I have visited this restaurant. They never disappoint in their service. Food tastes really good and staff are very friendly. This restaurant has always been my go to restaurant whenever I am there. Their chips and chook are best food I have ever had in emerald and their prices are very reasonable comparing to the current inflation. Hope they survive well with current situation. Also not to forgot their indian menu as well. Never forget to try their butter chicken with cheese naan bread. You won’t regret it. Please don’t forget to visit this restaurant whenever you are in emerald area."

"Ordered a chicken & chips for my daughter. The chips were nicely cooked, but the oil needs to be replaced, as the chips taste of stale oil. We could have lived with that, but the chicken was COLD. My guess is the temperature was somewhere between 30 and 40 degrees, which is definitely NOT safe. To their credit, when I complained about the cold chook, the owners gave me a refund. They said that the chook was cooked an hour before we bought it, and they tested the remaining chook with a temperature probe. I saw the probe reading 47, but the owner said it was over 55, and the temp dropped 8 degrees by the time they showed me. It may be true, but she had the probe under the heater for some time. I'm writing this review now, primarily as a record, in case my daughter gets food poisoning from this ordeal. She ate 2 bites out of the chook, and gave me one when she realised the chook was cold. I'll update this review tomorrow if she gets sick. Update: Both my daughter and myself had the runs the next day, but couldn't get to see our GP, as it was the weekend. Although the owners told me the chook was cooked an hour before I bought it, I suspect that they used precooked chook from the day before. The chook was FRIDGE COLD in the centre. Out of curiousity, I bought the same meal from another store and left it at room temp for 2 hours. Even after that time, it was warmer than what we had been served. I'm not going to call the owners liars, but their explanation doesn't match the evidence. I have reported them to the appropriate authorities."

"This was a delight we weren't expecting. Really lovely Indian food for dinner. The decor is pleasant, the service is friendly but it's the food that is the real treat! Great prices, fresh cooked, terrific tastes! Highly recommend. Glad I didn't read some of the other reviews before ordering, they don't reflect the dining experience we had."