The Langham, Melbourne 1 Southgate Avenue, Southbank, Victoria 3006

"For my husband's birthday, we booked a suite with a one-bedroom. The hotel's uniqueness was its personalized service. Upon entering, the front desk informed us that we could access Langham Club benefits, including free high tea and evening drinks and snacks. I am blown away by the personalised service at this hotel when it comes to assisting guests. The welcome message on the TV included my husband's name, along with a sweet cake with a birthday message, and a complementary ironing service. When we met Carlos in the club for drinks, he made our experience even better, his hospitality and speaking skills were outstanding, and we wish him every success. We were constantly checking to see if everything was okay, and without asking, he offered us a variety of food on the table, which made us think they cared about the customers. He deserves an award for his work. Room service was slow and not very good, and there were a few hygiene problems. The spa tub in my room did not appear to be clean and was very dusty, and the face washers near the tub had hair on them, indicating they did not even bother to clean it. In spite of these factors, I gave the hotel 5 stars because the other aspects were excellent. We felt so special as we were provided with so many personalised services, that we decided to return every time for special occasions."

"I haven’t been to Melbourne for a long time. Maybe it is expected level of service. But I thoroughly enjoyed the stay, the service and a small gym facilities at the Langham. I was offered a late checking and managed to have another cup of coffee while listening to some classical piano play"

"This is my idea of a perfect hotel with character and comfort and class. The staff are absolutely fantastic - I’d like to quote Carl from customer relations who said “We always try and accommodate our guests wishes.” Our now grown up kids came for the first time and loved the hotel too - we swam each day, (the pool is enclosed and heated to 26 degrees and it was great even in the middle of winter), they used the gym and said it was actually really good. We all loved the buffet breakfast, the eggs were cooked to perfection whether it be an omelette or poached. The hash browns were ridiculously good as was the bacon - hard to do in a buffet situation. The view from our room, 1529, was fantastic. The room service meal was hot - yes - even the chips! And so good. Only small quibble was fruit bread was served with the cheese plate and it just wasn’t a good match. Some plain crackers would have been better. We were able to check in a bit earlier which was super kind of them and any correspondence I had before our trip was answered promptly. On check out there was a discrepancy and Carl fixed it straight away. The bathroom is fully equipped and I particularly like the retractable washing line over the bath perfect for drying wet swimmers. I would like the shower to have a hand held attachment too - the fixed overhead shower head was nice but most places have both now and it’s great for less flexible or fat people - of which I am both! The fridge was a good size for our own wine that we had brought with us and there were even chilled champagne flutes in it! The hotel sent up a lovely cup cake for my birthday. Very delicious and thoughtful. The Aria bar had a limited cocktail list, I think there is serious room for improvement there. My daughter ordered a cocktail and it was so sour we sent it back and they gave her a different one. Again very good service because everything doesn’t always run perfectly but the general attitude of all staff we encountered couldn’t have been more helpful or positive. Special thanks to the staff at the main entry for tips on getting around and their help with parking and luggage. The Ubers we caught all arrived quickly and with no troubles and walking around to the art gallery and other places like the casino was easy. We also walked over the bridge to all the little alleyways and arcades. Our kids were more adventurous taking trams, trains and buses and they had some fun doing it. All in all we thought it was our best family holiday ever."

"Gorgeous hotel. Loved the valet and baggage services. Easy check in. Rooms were beautiful with a spectacular view. Well maintained, perfect service. Overall, I would definitely stay again should I win lotto or get some massive inheritance. Warning that this hotel is VERY expensive and don't look for things to be all inclusive. Everything has an additional charge."

"For a true 5 star experience look nowhere else. In a perfect location, the staff are so courteous and professional, rooms are so well presented with comfy bedding. The buffet breakfast and dining options available is insane and the quality of food is amazing."