Liquorland 1133 Pittwater Road, Collaroy, New South Wales 2098

"cheeky goon bag very good 10/10"

"Used to go ONLY there for 5 YEARS and the staff should know me by now, then I’ve lost my passport and only have a photo of it and won’t be served anymore. Come on… I’m clearly over 18. Choice is pretty whack anyways."

"Bought an organic bottle of red wine, opened it later that night and it was rancid, tasted like it had been open for weeks. I took it back the next day in which the staff said he had no idea doesn’t usually work there, I said to ask his manager and I’ll be back the next day to see what they can do. I did in which I met a new employee who had no idea, tried calling his manager who didn’t answer and all he said was well I don’t know what to do sorry. No offer of a replacement or refund. Won’t purchase here again."

"Went here last night and the guy in front of us tried to pay cash when the guy serving Josh said they didn't accept cash! 'Josh' said cash wasn't a legal tender!! When we challenged him he said he didn't say that then went on to mention he had already counted the cash in the register even though there was still an hour and 10mins left of trading. We ended up paying the guys bottle on out credit card. Absolutely, lazy slack service from Josh. Go work elsewhere Josh, we liked our local bottle shop!"

"DO NOT DO CLICK AND COLLECT FROM HERE - ABSOLUTELY HOPELESS!! We placed an order on Liquorland’s website and purchased a variety of ‘online specials’, our money was taken and 30 minutes later we received a text message advising our order was ready to collect. The following evening we attended Liquorland Collaroy to collect our order. The employee behind the counter was incompetent and unable to explain properly where our order that we had paid for was. The employee promptly got the manager on the phone who advised that one of the items we had purchased online they didn’t have, so they just decided not to fill any of the order and didn’t even bother to notify us of this. In fact they lied and told us it was ready to collect! We were then told by the manager “yeh just pick what ever you wanted to buy from the shelves and we will process your refund in 2-3 days”. Unfortunately due to time constraints we had to purchase the order again in store minus the one item they didn’t have in stock. No assistance was offered by the employee in searching the store for the various wines we had purchased online which we required for our weekend away. So we were out of pocket the original order cost and the cost of all in store purchases which is around $300. Upon returning home, we contacted Liquorland online who said it must have been an “oopsies” and did we want to begin the process for a refund!!??!! Liquorland states they have ‘a friendly team who are there to assist you and they offer a speedy 30 minute Click and Collect service’ well certainly not at Collaroy. Not only did they lie to us about our order being ready, they didn’t even fill the remainder of our order NOR did they even bother to process a refund. Will not ever shop here again."