Hungry Jack's Burgers Wollert
335 Harvest Home Road, Epping, Victoria 3076
About the Business
Welcome to Hungry Jack's Burgers Wollert, your go-to destination for mouthwatering burgers in Australia! Located in Epping, on Harvest Home Road, our establishment is not just another restaurant, but a true point of interest for food lovers.
At Hungry Jack's Burgers Wollert, we take pride in serving up the most delectable and satisfying burgers you'll ever sink your teeth into. Our menu is carefully crafted to cater to all taste buds, offering a wide range of options that will leave you spoiled for choice. From classic cheeseburgers to indulgent bacon deluxe burgers, we have something to satisfy every craving.
But it doesn't stop there. When you join My HJ's, our exclusive membership program, you gain access to a world of benefits. By signing up, you'll receive exclusive vouchers that can be redeemed either in our restaurant or online. Imagine enjoying your favorite burger at a discounted price or even getting freebies! My HJ's is all about rewarding our loyal customers and making every visit a memorable one.
Not only do we serve delicious food, but we also prioritize customer satisfaction. Our friendly and attentive staff are always ready to assist you with any queries or special requests. We strive to create a warm and inviting atmosphere where you can relax, enjoy your meal, and make lasting memories with your loved ones.
Hungry Jack's Burgers Wollert is more than just a place to grab a quick bite. It's a destination where you can indulge in the ultimate burger experience, whether you're dining in or taking your order to go. We understand that good food brings people together, and we're here to provide you with the perfect setting to savor every bite.
So why wait? Visit Hungry Jack's Burgers Wollert today and embark on a culinary journey that will leave you craving for more. Don't forget to join My HJ's to unlock exclusive offers and make your experience even more enjoyable. We can't wait to serve you the best burgers in town!
Photos
Contacts
335 Harvest Home Road, Epping, Victoria 3076, Australia
Opening hours
Monday:
06:00 - 23:00
Tuesday:
06:00 - 23:00
Wednesday:
06:00 - 23:00
Thursday:
06:00 - 23:00
Friday:
06:00 - ?
Saturday:
06:00 - 00:00
Sunday:
06:00 - 00:00
Reviews
"After placing our order through the self service machine, I was left waiting 25 minutes before our order was ready. This was 11:40am and the place only had one other customer in there. After watching orders continue to fly out through an 'empty' drive through (all new drive through orders got priority) I asked the staff how our order is going. All I got was 3 girls who were staring at the order screen, look at me then back at the screen. Not. a. word. Finally, like magic our order was given to us. Our drinks sat on the bench for 20 minutes, our chips and onion rings were stone cold and our drinks, now with melted ice, just weren't enjoyable. A portion of our order sat on a cold stainless steel bench and the only communication we ever got from staff was that their soft serve (thick shake?) Machine was currently broken. Surprise surprise. I don't know who owns this place but if it was me I'd be severely embarrassed as it's leading down a very dangerous path. I wish this HJ's had an avenue to provide feedback directly that was easy to find like other fast food places (in this case slow/cold food) but I seen nothing anywhere that allows me to provide feedback. Please note, this is not anything to do with the staff on hand as they did the best they they knew how. This is a training issue and not setting their teams up for success to serve their customers. This is not just a 1 star review like many others have provided. This is my ironclad guarantee that I will never set foot in or order from this HJ's ever again!!"
"My recent visit to Hungry Jack's Wollert left me thoroughly dissatisfied with their extremely poor service. The experience was marred by a lengthy wait in the drive-thru and an ultimately futile attempt to order our desired items. After patiently enduring a 20-minute wait in the drive-thru line, eagerly anticipating our meal, we were met with frustration when the staff member informed us that the items we had ordered were not available. This realization was both disheartening and infuriating, as we had already invested considerable time in the waiting process. The first issue at hand was the excessive waiting time. While some delays are understandable during peak hours, waiting for 20 minutes without any updates or communication is simply unacceptable. It's essential for fast food establishments to manage their operations efficiently and maintain a reasonable level of service, especially during busy periods. However, the most significant disappointment came when we were informed that our selected items were not available. It's concerning that the staff member did not inform us of this earlier in the process, considering the substantial wait we endured. This lack of communication reflects poorly on the management and training of the employees at Hungry Jack's Wollert. A critical aspect of customer service is providing accurate and timely information, especially when dealing with inventory issues. It's disheartening to witness such a breakdown in communication and organizational competence within the establishment. As customers, we should be able to rely on a consistent and reliable experience when dining out, especially at a well-known fast food chain like Hungry Jack's. Given the significant inconvenience caused by the wait time and the unavailability of our order, we were left with no choice but to abandon our attempt to have a meal at Hungry Jack's Wollert. This incident has left a lasting negative impression, and I am compelled to share my disappointment through this review. I hope that the management of Hungry Jack's Wollert takes this feedback seriously and implements necessary improvements to their service, such as better communication with customers and more efficient inventory management. It is crucial for establishments to prioritize customer satisfaction and work towards providing a consistently pleasant experience for their patrons."
"This must be the worst hungry jacks out there. The food is always cold, they never get a coffee order right. Went through today and there was multiple cars in front of me. I put my order through and waited. When I got to the window they handed me my coffees and I can guarantee you they had been sitting there for a while. My iced coffee had no ice left it was all watered down. Obviously they had been waiting on food for the other cars and so my coffees got made too early. The staff have no customer service at all. Sick of paying money to get bad food and bad service"
"So i went to the drive through precisely at 9:35pm on 1/06/23. The girl at the drive through taking our order was so RUDE to us that i wish I could give ZERO stars for the service. She had the most rude tone ever. Literally the worst drive through service ever"
"Friendly but very inexperienced in customer service. Food in store took 20 minutes to arrive even though no other store customers at my order time. Drive through is 100% attention and priority. Food looks great in pictures but absolute garbage in reality. Cold, over-cooked and reheated rubbish. Burgers in the pictures are better in the pictures, in reality, wouldn't feed to starving dogs. I took 5 years to forget how bad it is. I will never return to any hungry jacks ever."
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