Carl's Jr. Greenvale

"Dear management, Usually I never post anything like this. I ordered a large meal of superstar burger and both burger and chips were served very cold. For paying $23 for a large meal I was expecting it to be the best of all for all I got in return was cold chips and cold burger. I went back with the chips and your staff still gave me cold chips the 2nd time. Finally after 3rd attempt they got it right. Why would you do that to your regular paying customer?"

"I ordered a cheeseburger and chicken tenders from the QR code at the table. I waited around 15 minutes and still hadn't arrived. I went up to the counter and asked the girl at the counter said it hasn't been made yet I told her I wanted a refund so she bought over the shift manager and the interaction from him was nothing but rude and appalling. He didn't greet me and instead said "what did you order" I had told him and then pulls out a bag of food that I noticed has been sitting there under the light for a very long time and I said "no I don't want something that's stale and been sitting there for a very long time, why didn't someone bring it to the table like you're meant to the whole point of table service with a QR code" He said "no you're meant to come up and pick it up" I then said "what's the point of asking for table number and saying in the app that someone will drop the food at the table?" His reply was "what do you want me to do about that? There's nothing I can do, are you going to shut the f... up and get your refund or just complain?" I said back to him "how did you become a manager with poor customer service, nothing to make the customer feel better?" He said "it's None of your business and shut up" I then said "what the f..., whats your name?" He responded "you don't need to know my name" I took a photo of him and he said "you cannot take photo" I then said back because "I am in a public place I can take pictures as you are refusing to identify who you are" as his name badge is faded. I asked him to give me the details of the store manager to make a complaint and he prints out a receipt and leaves it on the counter closer to him refusing to hand it over so I had to reach over and grab it while he was busy typing something on the phone. I was appalled and this manager lacks customer service. When I worked at mcdonalds no one ever dared to treat customers in this way. This only makes sense why this store is always empty and no customers around. This staff member needs to be dealt with accordingly with counselling, written warning and even a demotion of his role."

"Tuesday 28th June 5.50pm. We came in, shop was quiet. 2 female customer service reps at the counter. I purchased a double Angus and a superstar. We dined in. The good came out within 5mins. The burgers were Luke warm, chips were cold. The drinks machine (Lift) was flat. Now where it gets worse, your staff were talking about sending certain photos to their boyfriends and discussing what level of nudity is ok."