Hungry Jack's Burgers Craigieburn

"I went to hungry jacks in Craigieburn today and ordered 2 plant based whoppers with cheese. After I payed and went to collect my food the person at the counter gave me the wrong order and then I told it to her and gave it back, then she tried to give it back to me saying it’s my order but after saying it’s wrong and this is what I ordered she came back with my order. After I left and almost ate the burger I saw that the burger didn’t have any cheese and had the wrong patty. Honestly this isn’t the first time this happened and I’m clearly disappointed with its service."

"Worst drive through service I’ve experienced anywhere. Only 2 cars in front of me and we waited over 10mins for our food to come out. Disgusting drive through service will never use again."

"I've been here both in-person and ordered over UberEats and the service has been awful each time. The restaurant is always dirty, there are always wrappers and trays left on the table that don't get cleared, making it hard to find somewhere to sit. The floor is always dirty, whether marked by shoes or random bits of food from previous customers. Each time I have been in person, there were rowdy teenagers sitting in the corner playing their music incredibly loudly and screaming at the top of their lungs, making it impossible to want to sit and eat your meal there. The staff have themselves haven't been unpleasant to deal with, but it's obvious they don't take pride in their work or their store, or that they aren't treated well enough to care about the place to begin with (working in fast food sucks, I get it!). Whenever I have ordered in UberEats, it generally takes 40+ minutes for my order to even be prepared, meaning that I might not get my order until an hour after I first placed it. I have even had Uber drivers who have accepted the job and then cancelled it because the wait time for my food to be made was too long and they didn't want to spend 40+ minutes waiting for one job. Then, when I receive the order, there are usually items missing or incorrect items delivered with no explanation (did they simply get it wrong, or were they out of something and substituted it for something else instead?) The first couple of experiences, you brush it off as "busy night", or just a random bad experience. Sometimes it's just like that with fast food outlets. But every time I have dealt with this particular location, my experience has been terrible. Not worth spending the money here. Honestly, spend it elsewhere where you'll get your food quicker and your experience will be more pleasant. We get fast food for the convenience, but this has been nothing but inconvenient."

"Always get harsh brown cheeseburger. Staff don’t know where the actual item is located which ends with costing me more money (they just add a harsh brown in normal cheeseburger) that ends up in giving me incorrect food. Please teach the staff on where it is and how to PROPERLY make it They always forget the mayo as well best part Train your employees correctly."

"Terrible service. Food always arrives cold and presentation is horrible. Often items are forgotten in order. With uber that is now hard to rectify. This branch has put me off hungry jacks altogether ."