Carl's Jr. Melton 2269 Melton Highway, Melton, Victoria 3337

"Just want to leave a 5 star review for Sebastian. There was issues with our ability to order, and he went above and beyond to get it all sorted out. A+ effort. Seldom do you see someone go out of their way to ensure a customer is looked after. He did. Would give 10 stars if it let me."

"On Carl's Jr. website, it says that they can't wait for you to experience the mouth-watering food and friendly service. I certainly didn't experience both of this at Carl's Jr. Melton. Do not go to this place!! Their service is extremely slow and poor. Why do you even give customers an option to customize their food when your staff isn't going to do it as requested. I ordered two burgers, a Hawaiian Chicken and a Veggie Star with Cheese. With the Hawaiian Chicken, I chose no tomato and no onion but it still came with both of them. For the Veggie Star with Cheese, I chose no tomato and added ranch sauce ($1.00 extra) but it wasn't made as per order. Clearly, the staff at this outlet doesn't know how to read orders correctly. Now, let me tell you about their super slow service for this fast food restaurant chain. I placed an online order at 8:24pm and received my order confirmation email stating that the expected pick-up time is 8:35pm. I went through their drive through to collect my order at around 8:43pm, which was 10 minutes after the expected time that was mentioned in the order confirmation email. By this time the food should have been ready but it wasn't and I was asked to wait at the waiting bay. After about 10 minutes of waiting, one of the staff comes out to give me my order but it's the wrong order and she then goes car by car asking who's order it is. So I decided to go inside to find out what's happening with my order and was told that it's coming on the way. At the same time, there was another person waiting for his order and said he'd been waiting for a very long time. I looked around at the restaurant and it was empty. At about 9:18pm, I was told that my order was nearly ready and just waiting on my Hawaiian Chicken burger. Then the staff turned around and asked the kitchen staff to make a Hawaiian Chicken burger. By the time I got my complete order it was 9:23pm. It took an hour for my order to come. Every shift there would be a manager working which he/she will make sure that the orders are moving smoothly and hop-in to help out the staff if needed. Here, the orders took a long time to come. This basically means, either the manager wasn't doing his/her duties correctly or just wasn't capable enough for the job. Just to highlight it was a quiet night and no one was dine-in at that time in the restaurant. Just imagine if the place was packed, then everyone would have been waiting for hours for their food."

"Visited here during the weekend morning, and it was not busy in-store (but they do have a few online orders), my order was served after a few minutes. It was pretty quick service for just two of them on duty. The order was hot and delicious. The staff is friendly and helpful. There are promotions ongoing on the APP."