JL's Glamorous Nails 34 Spring Square, Hallam, Victoria 3803

"UNSATISFACTORY CLIENT EXPERIENCE! Unfortunately a terrible experience for my wife in which she was referred to JL’s Glamorous Nails in Hallam by her Mum who was a regular client here. They botched my wife’s nails, who raised the issue politely and was just smirked at. Absolutely no professionalism or accountability for a terrible job."

"Owner who is Caucasian came off super racist when we first came in the salon and he immediately started a guess game of what race we were "Chinese? Malaysian? Phillipino?". When we said we are uncomfortable on how he came off he shouted "What?! I can't know where you're from?" and continued to be really persistent. Nails done was a standard 6/10 but what made the experience worse was that the nail technicians also were incredibly rude and 100% was confident they were talking about us in their native tongue after we confronted the owner's behaviour. One of the lady technician pushed around my sister's finger to instruct her to dry off her nails to the fan, relax her nails, etc. She also didnt stop at the right nail length as instructed, so she may not understand english to cater to our wishes :("

"Today I had a french set at this salon. It has been a hit and miss lately. The staff member did a terrible job on my nails, had to ask for her to fix it, she was rude about it and worst of all they all took no ownership. I don’t know the girls name but she appeared relatively inexperienced. This was the worst experience. Oh and she cut me while overdrilling my nails and then tried to file over the wound. This place has gone downhill. I feel sorry for the owner because when he is there the issue gets resolved quickly. Very disappointed."

"I asked for coffin shaped nails, not round, not almond. Not exactly sure what I got but i was not satisfied. The polish was also rushed and messy, as you can see in my photos. After explaining I am not satisfied and wish to soak my nails off, I was told it would take “too long” and ended up having to leave with nails I am not happy with. It seems as though owner and workers care more about leaving on time, rather than customer care and satisfaction. Mind you, I got these done for my 21st birthday and was willing to pay extra $ to get what i asked for, and was still refused to change them. Don’t recommend."