Flight Centre North Sydney 2 Elizabeth Plaza, North Sydney, New South Wales 2060

"Service from staff member Kirsty at North Sydney was subpar. We voiced our concerns and need for seamless transfers not once but twice - we were assured this would be quite easy in all locations between public transport, Ubers and taxis. She has then proceeded to book us onto a 6:15AM international flight out of Venice, a location with no road access and no public ferries running in the early hours of the morning. Our only option for an airport transfer was to walk 10km to the airport with all luggage or fork out an exorbitant amount of money for a private water taxi given it was such short notice. The fact this did not cross her mind during both our encounters with her is quite frankly embarrassing. The incompetency was particularly evident when she attempted to provide alternative solutions for us for the wrong travel date (being a flight she had arranged for us). Further to this there was a complete lack of communication. We had to reach out to obtain our own plane and rail tickets less than 4 weeks prior to our departure. There were also multiple emails we sent that went completely unanswered."

"Went into the Flight Centre branch and spoke to someone called Kathleen, enquired about 3 hotels in the Sunshine Coast. Kathleen did not seem impressed at all that I asked, when she got the hotel that I wanted on her computer she punched the computer towards me as if she was doing me a favour, she told me the prices, to which I said ok and what about the other ones, she said well I can show you one more, and I said well I gave you three options, won’t you talk to me about all three options, she said well as you can see I have a whole team of 2 people and a whole list of things to do, so if you want me to show you one more then I can do so. I don’t normally make complaints, I get people are having a bad day, but I felt like she was absolutely rude, like she was doing me a favour, and when I went on the reviews about this branch, I’m glad that I wasn’t the only one that felt that way about their service. Absolutely horrible."

"Had to pick one star only because zero isn’t an option. Our experience with the agent named Dannelle was the absolute worst - she was rude, impatient, disrespectful, and disinterested in helping us in any possible way. And this wasn’t a one-off incident. We went there twice over a span of three months, and she behaved the same way during both our visits. Thanks to her service (or the lack thereof), we’ll never be using Flight Centre ever again."

"Had to call about 4 times before someone answered - apparently they are a bit short staffed ATM due to holidays and illness but in the end Kirsty was super helpful. There is a shortage of good travel agents atm as so many got laid off during Covid and didn't return so lots of newbies learning the business, but Kirsty has been an agent for years and she is very good. So keep trying the phone until you get through to her."

"Requested a quote, a lady said she would call me back, I never had a call back. A few days later, excitedly, I visited the office, the same rude lady asked 'do you have an appointment? I did not realise I had to make one. She said, as you can see there are 2 of us, what can we do for you in 2 mins? I mentioned waiting for a call with travel quotes, her response was 'I haven't got round to it ' she wrote down my email but to date have not heard back from this centre. No smile , no greeting, no warmth in her conversation. Is this how customers wl be treated at this Flight Centre?"