The Good Guys Penrith 88-90 Mulgoa Road, Penrith, New South Wales 2750

"Some advice for anyone looking to shop here: don’t. We bought a TV which was broken when it arrived. We had to chase and chase and chase to reach a conclusion. The manager (Michael) was extremely unhelpful. I had to contact the ACCC. I’ll update this when more happens. It’s been about 6 weeks since the fiasco happened. Michael, the store owner was incredibly difficult to deal with. He was abrasive and aggressive. I escalated this problem to the manager Sandy who ignored my email. After trying to resolve the issue without any assistance from The Good Guys, we agreed that getting the store model was the best option instead of waiting an undetermined time for new stock of the tv we purchased. Eventually, the display model arrived but it had no manual. It was missing screws. Also, there’s a bright white part at the top of the screen. This is the second TV we have received and both have been faulty. There is a JB Hifi nearby."

"This review is for Good guys-Penrith Store. I never had a problem with Good guys and love to shop at Good guys. Bought things before got it delivered and old one taken away no problem. But recently I had a very bad experience with Good Guys Penrith. I bought 4 items, 3 to install and one to replace and all four old items to taken away. Next day delivery because the matter was urgent. That is what I have requested. I even informed the Lady my dryer is sitting in on the top of the washing machine.The Lady who put the order forgot to finalise the delivery. So, I waited for the delivery next day, nothing came. If I didn't call back, I don't know whether I ever would have got the things delivered. Anyway they delivered it the day after. Guys who delivered the items said they don't take anything away, because the guys coming to fix the appliances will do that. At the end- after a week I got those 3 items installed but they said they dont replace the dryer. Its not part of their job. ok. Called the store Manager- Michael, no apology nothing, no compensation. If I can give minus reivew, I will give him -1000. Now I left with dryer which I need to replace it my self. He said I didn't pay for that service and humans ( their staff)make mistake. Even though I clearly told that Lady she made 2 mistakes. She is great apart to that. It's Managers job to fix that mistake. Clearly Penrith store manager doesn't give a damn about Customer servie."

"Bought a front load washing machine today and a Dyson. Colin was so helpful, professional and lovely to deal with. Bought all the extra warranties as well only because Colin was so great. Thank you"

"Purchased a brand new Hisense 75” tv and had it delivered to my house . Installed on the wall by an electrician the next day and when it come time to using it for the first time the screen was completely not working and damaged when turned on . Perfect condition on the outside and even have the wrapping etc on the edges still. So we had no idea until it was turned on for the first time . Good guys refuse to replace the faulty item . They haven’t taken any responsibility or even come to check the tv . Very poor professionalism . I paid good money for this and expect a working tv for the money paid."

"I called this morning to enquire if a product that was on sale till yesterday would be price matched today as other stores still had the product on sale. Was happy to spend my money within this store as family had worked for this company in the past and always till now had great customer service. The young girl on the phone was very short and not fabulous customer service skills however did what I guess she knew. So I then asked to speak to her manager Bianca. Well in my years of working a manager is someone skilled, knowledgeable and helpful. Well all I recieved was a very abrupt, short, nothing more than rude and extremely unhelpful service. Needless to say I ended the call calling their competition down the road and recieved fantastic service and customer help at jbhifi with lovely well spoken and mannered staff. Thanks good guys penrith for nothing.. will not be shopping in your store again."