ProfessioNAIL Parramatta, New South Wales 2150

"I've been comming to get my nails done at professional nails for a long time on level 2 first time I got my eyebrows waxed and tinted they did a awesome job I will always get my nails and eyebrows done here again"

"BEWARE OF THIS PLACE!!! I’ve been customer of this place for longest time I can remember, and I’m not someone who write reviews particularly negative ones. I wish I could give 0 stars for the experience that I had at this place recently. I went in asked for the bubble bath which I had on my toes from the same place about 2 weeks ago. The lady who did that (Helen, wears specs) was absolutely rude in the first place and showed no respect towards her customers. She kept talking in her language while I saw in front of her and was very rough with the work she did. When I reached home, my nails looked nothing like it was meant to be and were completely off. I called the place and was asked to come in person so they could look into it. I went next day, it was the closing time and the ladies who attended me agreed that my nails looked absolutely terrible and did not match the colour and agreed that they would do it free of charge and I have to come next day (I double checked and mentioned that I live an hour away and don’t want to come for nothing the next day, they assured and gave their name on the card as well). I mentioned that I’m happy to pay the difference if I opt for any other services. Next day, when I walked in, this girl Helen walks up to me with such disgrace and tells me off that I was asking too much the other day and I should pay the full price and it was not her fault for my nails looked the way they did with the colour. I showed the card and mentioned that I was told that I will be taken care off, she was adamant and kept speaking in her language. The other girl asked me if I wanted to get the service or leave. I left, it wasnt for money but for horrible customer service and how I mentioned that I travelled an hour to get there was not shown any respect. I paid $30 to another place (it’s next to Daiso) who fixed the issue and showed much better customer service than these people. PS: they also overcharge for the same services I was quoted $40 at this nail salon. I have attached picture of how terrible Helen can make sure nails look. Ps: This review is for level 2"

"Staff nice and good service, they did a good job on my nails, however they dont have eftpos so u need to bank transfer or pay cash"

"Went to the one on level 5. They do the job and get it done quickly, I was in and out in 45mins with a full acrylic set for $55. Compared to other places this price is reasonable and will be coming back mainly because they are quick and the work is neat. Gave 4 stars because they are a bit rough but my fingers were not sore after because they are careful around the cuticle and natural nail."