Chemist Warehouse Brighton 363 Bay Street, Brighton, Victoria 3186

"Dangerous. A few months ago I came here on a staged dosage of my medication and the pharmacists gave me the wrong medication! After 3 days I noticed and went back, just for them to say “we accidentally used a previous script (from months prior!) instead of your current one” and that I “should’ve double checked”. I agree, I definitely had some responsibility, but unlike them, I can’t tell the difference between the pills. The pharmacists took no responsibility and refused to accomodate. I was even forced to count the pills they had wrongly given me so that they could see how many I had taken over the 3 days (it was humiliating in front of a long line of people). They also very loudly made me talk about my diagnoses and almost seemed to be shaming me for having to take pills/getting the wrong ones even though it was their fault. I wasn’t going to write a review but since returning there today and having another bad experience, I had to share."

"Head pharmacist , Stefanie Noelle Edwards always looks after me. She has given me a lot of great advice, and has filled many scripts for . Always polite and helpful, I can’t say enough good things about Cher and the staff. Thank you. John Bartlett"

"Don’t by perfume here!! The quality is terrible in my experience . My partner bought me jadore by Dior. It literally lost its scent 5 mins after spray. I’m so disappointed. I found the manager Rebecca extremely abrupt. I live local and shop at this store very regularly. I will be taking my business elsewhere and sharing my experience with friends."

"Far too many items out of stock then end up having to drive around to other chemist warehouses. The facial/eye mask section is a complete disaster with many packages lumped in together sideways not even facing labels to the front as there’s no space on the shelves. I’d have thought with all the empty stock holes this wouldn’t be a problem. I’ve also had issues with hazards like ladders being pushed into me from rude staff always blocking the aisles at this store. Often have to circle laps of bay street for 40 minutes just to get parking here as well - not worth it. Pharmacy dispenser is painfully slow too even if noone else is waiting you won’t get your prescription under 15 minutes guaranteed. Just an all round stressful experience wasting time visiting here!"

"Rude and unprofessional customer service from the staff member in charge of the perfume cabinet. Here's a suggestion to the store manager; if you're going to lock so many of your perfumes in cabinets, either leave testers available for customers to test in their own time, or train and pay a staff member to work with perfume testing. The guy currently in charge of the perfume cabinet clearly knows 0% about perfumes or letting customers make decisions in their own time. He very rudely tried to push me to decide on perfume choices without having smelled them! Very frustrating and sadly for me I have now walked out an unsuitable perfume choice after being hurried to make a decision before the perfume had time to settle and I could tell what it actually smelled like. Waste of money and very frustrating! Not going back to that store again."