Chemist Warehouse Bayside SC Frankston

"After twenty years as a loyal customer with Chemist Warehouse Bayside (in one form or another) I am done! I've been harassed by a particular security guard on more than one occasion, all because I carry a Coles textile carry bag. I would ask this question: Why does Chemist Warehouse Bayside require a dehumanizing security guard lurking at their front doors??? Almost everything of value is located safely at the rear of the store (prescribed medications). Are Chemist Warehouse Bayside hiring overzealous Gestapo to protect their precious Vitamins and Probiotics??? FYI, many of which are placebos, and have no measurable impact on human health, you might as well be swallowing ticktacks, (sorry Jo Silvagni). I would encourage other customers to change to a more dignified pharmacy, such as Nova pharmacy. Nova pharmacy isn't a Vitamin Warehouse with a chemist attached, it is a genuine Pharmacy. I can literally see the rear of the store when I walk into Nova, instead of ailes of useless garbage designed to block your path and stimulate impulse spending."

"I will never put a prescription in to be filled at this particular Chemist Warehouse again. After putting my script in and standing and waiting with my buzzer for over 40 minutes and watching 4 other customers getting poor,bad and wrong service. One woman was told when she put her script in they had plenty in stock. After waiting for I Don't know how long they then told her they don't have any. 3 times she told them she specifically asked when she put it in and they said they had plenty. Then she had to produce something on her phone to show them....then surprise surprise they had some. Another old lady got a call 3 days ago saying her scripts had been done and were ready for collection. She went to pick them up and was told they were not there and she would have to wait. She said twice they rang her saying they were ready then they asked her for her name and yet again surprise surprise they found them but only 2 out of the 4 were ready so she had to stand and wait for the rest to be done. She was not very happy and I don't blame her. Then it gets to my turn and mine was ready. She asks my name so I told her, she picks it up and asks my name and address. I didn't get my name changed in the 2 seconds from when she asked me the first time to the second time. I said I just told you my name and only told her the street I live in. Even though I was the only person there with the electronic device they give you. I have never seen such incompetent service in one of their stores before. I give credit where credit is due so from now on I will only be shopping at the wells Street store where you get friendly,helpful and the correct service from staff who obviously know what they are doing."

"Firstly I acknowledge that this is a Chemist Warehouse, it comes with good and bad....a wide range, competitive prices, long waits and an overwhelming sensory overload and as such is not for everyone. I was there to fill 2 prescriptions. The woman behind the prescription counter looked at both my prescritions and in a very abrupt manner pointed out I was too early and roughly circled the date on the top prescription and said she could not fill them. I see that other reviews also mention this woman and her lack of manners. When I got home I noticed that the other prescription had not been filled for 3 months, because it was a common medication and always unavailable, as such it should have been able to be filled. I returned the next day, waited 10 minutes in line to hand over my prescription and was served by the same woman. I politely pointed out that one of the prescriptions should have been supplied. She did not offer an apology for her oversight the previous day, or my inconvenience. I then waited another 5 minutes to find out the medication was still unavailable. So it was a wasted 1 hour round trip to leave disappointed yet again. When all is said and done people make mistakes, waits can be long, products can be unavailable and this is forgivable if the service is friendly and considerate. In the case of this Chemist Warehouse this respect is missing so I will no longer go there and will always shop from a different store in future."

"Male pharmacist refused to fill my special treatment script as it was over maximum dosage for the over the counter medication. He was confused about why I’d been given this dosage I explained to him and showed him the website my doctor had showed me of the different options for the special treatment I could chose from. He wasn’t listening to me and said he only wanted to look at the guidelines on his computer and not the guidelines I was showing him for the treatment. He asked if it was my urologist or GP who had given me the script and I told him it was my GP. He then told me if I came back with the same script from my urologist he would fill the script but he was not going to listen to my GP! I wasted an hour of my time here waiting for my medication just to be told he would not listen to my GP and fill my script. I went to my chemist instead they filled my script in 5 minutes no problem and the pharmacist at my chemist understood it was a special treatment script. Will not be coming back to this chemist warehouse again."