Harbourside Veterinary Hospital 6 Burroway Road, Wentworth Point, New South Wales 2127

"Top, friendly and caring local service from Ben and the team. Lucky to have our pets looked after Harbourside Vets for many years. Many thanks!"

"Our appointment was booked for 9:40 AM. We arrived on time, but there was no one at the receptionist desk. We politely said "hello" a few times in an attempt to get someone to help us check in. We could hear staff talking and laughing in the room. After waiting for almost 20 minutes, a receptionist finally came out. The receptionist we encountered was very rude and cold, showing no empathy. It seems like she didn’t notice there is appt booked during this time. She didn't apologize for the wait, and abruptly left forms on the table for us to fill in. If you are standing in front of us, you can actual hand the form to us. It’s not difficult thing to do. She already been informed that we are new clients, we made multiple attempts to ask few basic questions such as the consultation fee and how much longer we probably still would have to wait, but those questions you should provide to us rather than we have to keep asking. She just impatiently answer the question in few words to us. She seems only focus on obtaining our personal information, neglecting the need for proper communication and empathy towards my pet’s wellbeing. After waiting for nearly 30 minutes and dealing with the unwelcoming receptionist, we have decided to change our minds and cancel this appointment. It’s unfortunate that we couldn’t see the doctor today. We understand that doctors can run late due to unexpected circumstances, and we are willing to wait as long as the staff shows basic respect and care for our pet."

"During a recent visit to this veterinary clinic for a quick check-up for my dog's skin allergies, I encountered a rude receptionist who was unhelpful and lacked any sense of empathy. Despite explaining my concerns, I was abruptly informed that the clinic was fully booked and was not asked about my dog's well-being. Disappointed by the poor customer service, I decided to take my dog to a vet in Rhodes instead. To my relief, the team there was welcoming and attentive to my dog's needs. My dog was treated on the same day and has since fully recovered. I cannot recommend this clinic due to the lack of empathy and care shown to new customers."

"Pleased to have this as our local vet. We have chooks, quail, two dogs and a few cats. So, we are in and out of here more than most. Polite knowledgeable staff that are happy to help and genuinely care about their patients health and outcomes."

"My neighbour and I rescued a pregnant Mumma Cat and her 4 kittens this time last year. With the help of Cat Protection Society we managed to socialise and find homes for all 9 cats (including the one who decided he was home, and wasn't taking no for an answer). Ben and Polly were extremely supportive and helpful with information, moral support and really helped us out with some multi-cat vax discounts and other things. They're also really professional and kind people. Ben always makes time to come over and see my 16 year old girl as she hates going to the vet. I couldn't recommend this clinic more."