Macarthur Veterinary Group - Mt. Annan 2-4 Main Street, Mount Annan, New South Wales 2567

"Last year, we noticed a large bruise on our doggos stomach one Sunday night. We immediately booked him in to see the vet the next day. The vet asked if we had a horse or goat on the property. After we said no, she practically accused us of animal abuse saying that if we didn't have those animals, someone must have kicked him. She didn't relent with this angle . I felt like I was being interrogated. This was so upsetting & I had to force myself to keep my cool as my only concern was my doggo. I had to push and push for her to think differently as she seemed convinced we were abusing our dog!! I was finally able to convince her to book him in for an x-ray. After the x-ray, it revealed he had some disc degeneration causing his disc to pinched so we can only imagine he may have been in pain and fell up or down the steps at the back of our house. I was so angry & disappointed at this vet. They didnt even apologise. Imagine if we hadn't pushed. I never said anything at the time as we had been using them for over 10 years for our big brood of pets. Recently, I ran into an issue registering our cats as someone (vet or council) failed to do the simple task of putting the correct information into the system which meant I couldn't register them in the official system. I experienced some severe depression around this time and forget to follow up with the vet on their error. I later received fines for both cats ($300 each) and realised I had forgotten to seek assistance from the vet to correct their data entry issue. I reached out to them and they fixed the issue and I was able to register my pets. Unfortunately, Revenue NSW would not accept the justification for the delay without the Vet providing me with a simple letter to state there was a data entry issue that stopped me from being able to register them at the time. We had to make the very difficult decision to put one of our older doggos to rest so we talked to the vet about providing the letter for me so I could avoid a $600 fine for something that was caused by someone else's poor attention to detail. They were being very kind at the time & said they would reached out to the practice manager to put forward my request. I honestly didn't see there would be any issue - were were long standing, loyal customers and the request was a simple one - based on their mistake. Surprisingly, the vet said no. They weren't willing to help us out. This, on top of the vet accusing me of abusing my doggo, was the line in the sand for me. They don't have any issue taking your money, but will not correct their mistakes no matter how much pain and suffering is causes someone. This vet group is a disgrace!"

"Outstanding service and staff , helped our family dog out quickly without a booking and she made a full recovery. Absolutely recommended and appreciated"

"Best vets around and so affordable and the girls and vets go all above and beyond, especially when I recently put my baby pini to sleep over 2 months ago now they were so attentive understanding and extremely compassionate. I have been to other vets and this one is just incredibly by far one of the best"

"They have been my pets vet for a very long time and this time it was to say farewell. The team had been wonderful from booking to the final good bye. Thank you so much for your support during the hard times we had to go through during this day as you did make it a lot easier."