All Creatures Warehouse 2 Amayla Crescent, Carrum Downs, Victoria 3201

"We were concerned with the state and welfare of the birds. Many had deformities in their beaks - which made us worried about them having a poor diet and calcium deficiency. In addition, the place was dirty, with thick cobwebs everywhere. The bird toys we bought had to be cleaned first as they were caked in dust. It felt like a number of birds were used more as display props than living creatures. We visited another bird store directly after and had a wonderful experience with birds free flying, being socialised, with access to appropriate food and diet."

"Excellent customer service, great range of pet supplies at reasonable prices. We have just purchased our second pet bunny for our kids and couldn’t be happier."

"Place is very dirty and not cleaned. Cobwebs are easily visible and very big, cages are extremely small and not big enough. Guinea pigs are fed diets that are not suitable and are kept in small cages in large groups. Some of the birds feel more like display pieces rather then actual animals. The staff are helpful and nice, but it doesn't excuse the practices. Look elsewhere for anything you might need."

"Very poor experience with this business. Sold me a baby lorikeet for $400 for my daughter with deformed legs stating that it was due to being squashed as a baby, it would live 15-20 years and that it learn to get around on its legs, no indications of future complications but warned to not go to vet because they will charge a fortune. I did take bird to vet and have it xrayed to find out poor bird had suffered severe malnutrition and had severe calcium deficiency such that it’s legs and tendons were severely damaged, that it had signs of fractures that had healed and would suffer ongoing wearing of skin on its hocks and infractions requiring antibiotics. Irrespective of how this damage occurred vet said this bird should never had been sold, it’s quality of life would be very compromised and suggested immediate euthanasia. Heartbreaking for my daughter and I. The owner did pay for the vet bills and did refund me the cost of bird, but on basis I returned bird. It’s a horrible situation that the bird is in this condition and is being sold. After this experience, I don’t trust the the true intentions of this operation."