Seranin | Gordon 807 Pacific Highway, Gordon, New South Wales 2072

"We stayed for 3 nights. Whilst the rooms are small, they are clean and comfortable. We had everything we needed, along with secure parking. Great location, as we used the train to visit the city. Walking distance to supermarket and shops. Definitely value for money."

"What’s good about it: 1. The cost of a studio is about half of other apartments. 2. It’s close to the shops, train station and is located in a rich and safe suburb. 3. The receptionist was friendly and helpful. What’s not good: 1. The room finish or construction was not good. 2. They placed a huge TV in an inappropriate area and could be a potential hazard to guests. 3. The lights do not have dimmers. 4. The 3-1 microwave appliance is too hard to operate and is placed above peoples heads."

"This hotel deserves 0 start rating. Had the most horrible experience with this hotel. We have been driving for 5 hours and needed a quick stop to rest. When I booked with the agent they stated it is 24 hours check in so 2 rooms were booked. I arrived at the hotel, a lady came out to front desk no welcoming or greeting but with an angry look on her face. She denied our reservations and said there is no room available or 24hr check-in. She kept speaking on top of me and telling me to shush and to step outside as I tried to ring the booking agency. Plain dismissive and rude! Asked for a refund as this is hotel and agent’s complete fault of miscommunication and misunderstanding and this hotel ribs me off of my money. Disgraceful and lacking empathy! Outside of this hotel and car park looks ancient and dirty. Car park is dark with minimal lights. Book elsewhere and avoid disappointment."

"I only stayed one night with my friend. The location is quite convenient as it is next to the station and the shops. upon first glance, the place is very compact and narrow (Which isn't a bad thing!). The room was comfortable despite it's size, all aspects were clean and tidy, very generous towel distribution. Staff are very friendly, Noise is minimal and I will definitely be returning again."

"Booked 2 nights when I arrived they had only 1 room which was half renovated with no carpet on the floor .. I went out for a few hours for dinner etc etc and come back to a note on my bed saying we have moved all my belongings.. without consent into another room which was like a shoe box. when I checked out I got offered a Free Night Stay at any chosen date .. I called this morning and the owner (whom I spoke with on my arrival on the first day checking in) had no memory of the occasion at all was 2 weeks prior to the phone call and was completely rude the whole conversation. Very Poor Service. Need option for 0 stars !!"