Quest Maribyrnong

"A Blissful Retreat at Quest Hotel Maribyrnong, Melbourne close to the airport (MEL) I recently had the pleasure of staying at Quest Hotel in Maribyrnong, Melbourne, and it was an unforgettable experience from start to finish. The hotel's serene ambiance, impeccable service, and prime location made my trip an absolute delight. Upon arrival, I was warmly welcomed by the friendly staff, whose genuine smiles instantly put me at ease. Throughout my stay, the staff's attentiveness and dedication to guest satisfaction were evident, making me feel like a valued guest every step of the way. The rooms at Quest Hotel Maribyrnong were ok, and self sustained with everything you need, like serviced apartments, with spacious and elegant design, my room boasted buildings views of the scenic surroundings. It was a pleasure to wake up to such picturesque landscapes each morning. The plush bedding and modern amenities ensured a restful night's sleep, leaving me feeling rejuvenated and ready to explore Melbourne's treasures. One aspect that stood out during my stay was the huge shopping centre called highpoint. From the carefully curated decor to the thoughtful amenities provided, every element added to the overall ambiance of comfort. I appreciated the little touches like the complimentary toiletries, washing powered, etc , which made me feel home and cared for. The hotel's location was perfect for me, as it allowed easy access to Melbourne's vibrant city life while providing a peaceful retreat from the bustling streets. It was a pleasure to explore the nearby attractions like highpoint shopping centre knowing that I had a welcoming haven to return to at the end of each day. Quest Hotel Maribyrnong boasts fantastic facilities that cater to all guests' needs. Good fitness centre allowed me to maintain my workout routine, ensuring I stayed active and energized during my stay, offering good views of the city's skyline. from the balcony, I found myself spending leisurely evenings on the balcony. In conclusion, my recent stay at Quest Hotel Maribyrnong in Melbourne was an absolute delight. The combination of excellent service, inviting accommodations, and a perfect location made it an unforgettable experience. Please see photos for more details."

"I didn't stay but I installed brand new carpert, I've been install alot of brand new carpert in many different quest hotels, and this one is right up there with many of the quest hotels I've done"

"$400 stay for one night Love the smart Tv internet can watch YouTube netflix. Pillow are too big most some lights don’t turn on tooth brush would be nice if provided the fridge was very noisey. Overall it wasn’t bad"

"The studio is really spacious. Its within walking distance to 2 different tram stations (to the city). There were only two negative points: they simply forgot to look after our room and the safe wasnt working in the beginning."

"I stayed here for 2 nights. I have disabilities, so I thought that Quest would be disability friendly because they have accessible rooms. I could not have been more wrong. When I arrived to check in, I was absolutely shocked to be asked for a $200 bond up front. I booked 4 weeks in advance and not once during any conversations or emails, did any of the staff mention a $200 bond! The only thing the Quest website says regarding a bond is; 'Is a security bond required? If paying by cash, a security bond for at least the first night will be required upon arrival. This amount may vary, so please check with your Quest property.' I didn't pay by cash but was still expected to pay the bond. Despite being nearly in tears and clearly distraught, the receptionist was unempathetic and her tone was very direct. She looked at me with a cold unemotional look on her face, as if to say 'too bad, cough up or don't check in'. It was horrible. I ended up reaching into my savings to get the money but burst into tears once I was in my room. I wasn't given any information on internet, local amenities or anything. I've been to caravan parks that offered better for half the price per night. The room was decent and clean but clearly used, as there were marks on the walls and only 2 large curtains that didn't block out all the light because it didn't completely cover all the windows. I read that most rooms come with Foxtel but I only had access to free to air tv. Everything else required log in details. I was on the second floor and the phone reception was so bad that I had to leave my room just to make a phone call. To top it all off, at about 8pm on Saturday night, the fire alarm went off and we all had to evacuate. We all stood out in the cold for over an hour, before a fire fighter explained that the sprinkler system was faulty on one of the upper floors and someone would fix it within the hour. However, when I checked out the next morning and asked about compensation for the shock, fear and inconvenience caused by the evacuation, the receptionist said there was no fire and blamed it on the residential apartments next door. I will be following this up with management in the coming days. All in all, I will never stay there again. You couldn't pay me to stay there again. The staff are clearly not trained on how to treat people with disabilities, they lack empathy and care and the rooms were definitely not on par with the price per night. Edit: The response given is extremely poor. It's 'sorry, but...' They clearly did not understand the issues I had at all and shifted all the blame on to other people. No accountability at all."