Sixt Car Rental - Shannon Airport

"It was our first time using Sixt car rental, and we were very disappointed. First, the check-in took a long time because there was a system issue. After we got the car, we drove for around 20 minutes and a "Check Brake System" alert appeared on the car's dashboard. We were concerned and called Roadside Assistance. The quickest option was to drive back to Shannon airport to get a new car. This incident wasted 1 hour of our time when we were on a tight schedule to see nearby attractions, and it was a troublesome start to our vacation in Ireland. I called and emailed Customer Service multiple times after our trip to raise this issue. It’s impossible to get to an agent through the Customer Service line unless you need roadside assistance, and they still haven’t responded to my email for the past 9 days despite me following up twice. We will never rent a car from Sixt again."

"I had a great experience at Sixt in Shannon airport. The car was ready, it was just perfect, the agent Rob was gracious and helpful, and so considerate of my need for a coffee before signing out the car and heading out into the dark, rainy Irish morning (driving on the left hand side of course) after a transatlantic flight! Will for sure go with Sixt again for my next rental. Thank you!"

"We loved our Sixt rental car: a Toyota Yaris. Two of us fit very comfortably, with a huge amount of baggage—our usual modus operandi. The car handled well and was the right size for Irish roads, which are very narrow. The rental price was quite fair, and the gas mileage was amazing—we traveled all over western Ireland for a week on 33 euros of gas! Car pickup was easy and friendly. Car drop-off was difficult: we followed signs to rental car return, but that was the wrong place, per a staff member there. Finding the real return area was super-difficult: you had to go through short-term parking and get a ticket for a free 15 minutes, then find the Sixt lot from there. No signage whatsoever. A Sixt employee who happened to be at another incorrect spot jumped in our car and navigated to the right spot, and we almost missed our plane! But all's well that ends well, and drop-off became one of those memorable travel adventures!"

"It was very easy to rent a car here. The airport is small and the cars are parked right outside. The people at the counter were friendly and helpful. I extended the car and the phone support and customer service was also good. I returned the car in Dublin. If you do this, the drop off is in the parking garage by the airport. I didn’t see signs for it until we got to the correct entrance, which listed rental car returns. You push a button to open the gate to enter the structure. Renting and returning in Shannon is much easier."

"Great experience. They are right in the arrivals terminal. Car was just outside across the road. It was easy and the representative was friendly and helpful. The only thing that was confusing was the return. We were not told that the car needed to be dropped in short term parking. We followed the signs for car rental return only to be told we had to go to short term parking. Felt a little uncomfortable not having someone check everything before we just dropped the keys to the counter in arrivals. Everything turned out fine, correct charges on card no issues. Would use them again."