EZ Living Furniture - Kilkenny

"Thanks to Aliakbar Shah at EZ Living - Carlow for all his assistance; We purchased Bed+Mattress and 2x Sofa's and are very happy with the service received."

"Stylish furniture at available prices, especially in sales season. Very friendly staff! First time I was there and I found my luck. Will return for sure."

"I was very disappointed and shocked when I bought my swivel chair in EZ Living, I was told that if I was not happy with it when collected that I would only receive back 70 percent of the price of the chair, I was told this after i had paid for the item. I was further disappointed to hear there is a delivery charge on items. I arranged collection myself as delivery charge was too expensive. I was then told it could only be collected on a Friday. I was told to contact the store on numerous occasions as I was not able to arrange a collection for a Friday. To my amazement the contact is an 0818 number, we actually have to pay over and above to make these calls. I received a text when the item came into the store only to be advised that the item is only stored for a week. The gentleman in the dispatch department was very nice and obliging."

"My name is Deepak Trehan and I have ordered 3 Beds, 3 King Koil Mattresses, Pillows etc. in first week of Jun'20 and today I went to purchase the dining table and within 30 minutes, made up my mind and paid the 30% deposit for a dining table. I was dealing with the staff member named Tara. Soon as the advance was paid off, I asked her to check the status of my other order for Beds & Mattresses, which I had told Tara beforehand while I was looking at the dining tables. She confirmed that she will have a look at that when I will come at the checkout to make the payment for the dining table. Tara was unable to find the order by using my mobile number so I told her to use my wife's number since David (Branch Manager) was also able to do that earlier. All of a sudden, Tara told me to wait for a while or sit somewhere as she informed me that she will have to call the customer service and check for details and there was one customer waiting behind me. While I didn't understand that although she was dealing with me & my wife at the counter, how can she leave a transaction in the middle just to attend some other customer. I still thought it to be okay since I never wanted anyone else to wait becasue of me and therefore I sat on the sofa around for about 3-4 minutes. Soon as the other customer's query was completed, I went up to her again and I told Tara that the confirmation of Dining Table's has come to my wife's email address & if she can please update the correct email address. All of a sudden, she rasied her voice and started shouting, I & my wife were completely zapped & unable to understand what happened, I still kept my cool and remained patient. After that she was able to figure out the complete details of my order which she was unable to find earlier without giving her any other details. This cleared my suspicion that she was earlier lying about unable to find the details of my order. After that she said "This is David's order and not my order and I will still send an email to customer service and ask them to get in touch with you". And I thought that every time I walk in to EZ Living Furniture, I was dealing with a brand rather than the individual staff working there. I told Tara that I am not sure that why you are upset but you have no right to shout at me or my wife. I did not say anything bad to her or used any unprofessional language and therefore I was unable to understand the reason for this behavior. At this point I raised my voice as well because I literally felt embarrassed since I was being shouted at as if I have done something wrong by dealing with EZ Living furniture. Tara did apologize and said "I thought you did not understand". I said to her "Did not understand what?". I am a highly qualified and a well educated person, if there is something informed to me, I will understand but the problem was nothing was explained to me. Just because I look to be from a different nationality (Indian) although I am an Irish now, I was taken for granted and a staff member thought that it is easy for them to shout at me as if I was asking money on loan from them to purchase my things! I was in a state of shock as I never expected this kind of behavior from EZ Living Furniture staff and therefore I immediately ask her to cancel my order of dining table and issue a refund. There is something seriously wrong with these kind of employees who spoil the name of a big brand like EZ Living and take away loyal customer like me from the organization."

"Paula was lovely and assisted us quickly. She was very friendly and made us feel confident in our purchase."