Nationwide Savoy Road, Crewe CW1 6NF

"Came through insurance following an accident. Cannot fault the customer service, updates and standard of work! Car feels like new again! There was a slight panel alignment issue on collection which was fixed within a couple minutes before I left. Abbie was so lovley and informative on the phone and email. Thank you all"

"This service was offered by the insurance policy after a no fault claim. Since then I feel nothing but to blame. From the contact, to whom lacks any enthusiasm, I have had to make my own motivation to try and get this repair done. Repeating my repair time after time, the vehicle went to the workshop to be presented with an auto electrical fault that was never there. Booked in for four weeks in advance and more, I waited over 45 minutes whilst the 'customer services' receptionist wrote the white board jobs board, and the courtesy car was cleaned. I had a budget A category car for my prestige vehicle. My vehicle was left for four days to be returned with the same fault. I have since contacted the centre who did not return the call. I have further contacted the customer service that state that they called yesterday, no missed calls logged over 12 hours later. Highlighting my concerns I was assured that someone from Quality was going to contact myself, this was not done, this was concluded with a call from reception, who when I highlighted my experiences so far, and rad flagged my disability. Response, we deal with accident repairs and disability placed aside to say the manager will be here when you arrive. Core value - Do the simple things brilliant and best of class. I guess that has been missed on this repair"

"Excellent service and good quality repair to my Land Rover after an accident, I was kept updated on the progress by text and phone. After picking it up there was a problem where a piece of trim was loose but it was corrected with no fuss on the same day."

"Had to wait 21 days from start to finish for repairs to my vehicle as I was told a mirror was on back order. I called skoda and was informed I could order and collect within 3 days. I waited over a week for this back order from the repairers. On collection there was a chrome trim missing from the front bumper area which I was told it was there and must have come off?!? Again this part had to be ordered and I’m still waiting as of 25/04/2018!! A week later I hear rattling underneath my engine at the front. Upon inspection the plastic engine guard is all out of line and only half the retaining clips and screws fastened, the rest were missing! Called them to discuss the matter of the chrome trim being fitted by a mobile engineer and at the same time correct fitting of the engine guard!! Someone will call you back right away I was told..hour later I’m still waiting. Not a happy chap, terrible standard of work and customer service experience for me i’m afraid."