Lloyds Bank 1 Pride Hill, Shrewsbury SY1 1DG

"Queue was quite slow but that was due to customers not thecstaff!"

"Mr Richard White was very quick and efficient at helping a long line of customers. All with a smile on his face demonstrating brilliant customer care."

"Generally the service in this branch is ok x lots of till and cheque paying in machines that are very handy. Today we experienced the manager Jason Pickering, who was rude in passing with a snide comment - I had commented to my mother regarding the banks closing time, as they turned the lights down at 4:30 and screened off the cashiers and help desk despite the bank listing as open until 5pm. this was while we waited for the lady who was dealing with us around 4:30pm. When the manager came to assist to try and sort a communication issue between the branch and the business banking team in Birmingham, he was patronising and extremely disagreeable once again. Not what you expect from a bank such as Lloyd’s. The lady who helped us otherwise was very nice and did the best she could we what appeared to be a frustrating internal communications system. I will be moving banks after today’s experience and I would not recommend anyone looking for business banking in Shrewsbury to consider this branch."

"I've used this branch for more than 25 years and ALWAYS found the staff helpful, kind and professional. Over the last 10 years, each time I've needed to visit, I've taken my very well behaved, and extremely well trained dog with me. Never has a comment ever been made apart from maybe how sweet she was. However, they now have a new Manager - Ms. Ince, who, when I went to bank a cheque today and was queuing for the machine, told me that I would have to leave the branch as dogs were not allowed inside. She failed to give a valid reason as to why it hadn't been a problem in the last 10 years and now suddenly was. Clearly, it was entirely her own choice to enforce this policy for no rational reason or justification, as previous managers had had no issues with well behaved dogs at all. I feel very sorry for the other extremely pleasant staff there, as clearly this new manager has changed the whole atmosphere of the branch! Consequently, after having banked with Lloyds for over 40 years, I shall now be closing my accounts (unless the manager changes!)."