Marco Pierre White Steakhouse Bar & Grill Hull Ferensway, Kingston upon Hull, Hull HU2 8NH

"Staff and service excellent atmosphere good but food average especially considering the price"

"I was not impressed by the service from the staff, the restaurant had around 10 people in and it took a waiter around 5-10 minutes to come to us to seat us on a table, this as you can imagine wasn’t a great start to the evening. Once seated the waiter asked if we would like any water for the table which I asked for still water. It took I would say 15-20 minutes for someone to ask if we would like any drinks or to ask if we was ready to order. Once ordering our starters and drinks it took around 10 minutes for our starters to arrive which i don’t believe to be very bad but it was around 20 minutes until our drink’s arrive which by that point we had already eaten and I finished our starters but nobody asked if we was finished for at least 35 minutes. It only took around 5 minutes for our mains to come out which I have cooked a lot and it takes more than 5 minutes to cook and prepare 2 steaks and everything that goes with it. I ordered the ribeye steak and what I received was an awfully cooked ribeye that was black char grilled on one side and still pink on the other and the chunky chips I received was still raw potato on the inside. The fillet steak my girlfriend received was with prawns and the plate was almost overflowing with what I believe to be to be oil or some form of garlic which was not the same as what we received at the Marco Pierre whites in the cube Birmingham. In conclusion our whole experience start to finish was awful and not what I would expect from a well renowned and respected name which is Marco Pierre white. I believe after this experience I would not return or recommend this restaurant at all. There was only I believe 3 staff to cover both the restaurant and the bar which in my opinion is defined not enough staff."

"Me and my family visited here for Christmas dinner and can honestly say I have had better micro meals. Portions are very small, the food was cooked to a mediocre standard and the ingredients are nothing special. We paid £85 per person to all be disappointed, turkey was that dry I nearly shared my cocktail with it. Pigs in blankets undercooked, potato fondant was lumpy and the veg was either under or over cooked depending on the vegetable. On top of that we paid £6 per bottle of table water which was just a bottle of Harrogate spring water. Not once was we asked how the meal was, shocking service will not return. I would be ashamed to have my name over the door."

"First time and it won't be my last. Great steak meal with green peppercorn sauce and roasted tomatoes. Classic 1970s chocolate mousse to finish. Meal made all the better with 25% early bird discount before 7pm"

"After a second visit to the restaurant I am really disappointed. We were gifted a Groupon meal and my food was awful. I understand Groupon vouchers are not going to be for the full menu but the choices were really poor, my salad could have been made better by my 9 year old and my gnocchi tasted like it had just had tomato puree poured on it. The service was lacking as well. We walked in with our coats on and we're left to drape them over our chairs instead of having them hung up in the cloaks area that was clearly visible from where we were sat. The only positive from this visit was that they had partitioned off the restaurant to give the illusion of being busy which made it more cosy than our previous visit."