Protect Your Bubble Westmere Drive, Crewe CW1 6UN

"Dropped my Pixel 7 Pro and shattered the screen completely. Followed the instructions on the website to claim, paid the excess and sent via DPD on the Sunday. Phone was repaired and back with me the following Friday. New screen is flawless, not a mark on my phone, can't tell they've opened the phone at all. Very satisfied with the repair and experience!"

"This company is fantastic. Claimed on an issue with my son's iPhone and device was repaired and returned within a week. Claim process very straightforward and no quibbles about claiming under my policy. Thoroughly recommend taking cover with this company. Friendly, efficient and effective! Ten out of ten."

"I was really worried about my claim after seeing the reviews, but i was impressed on how good and easy their customer service was. I have been insured with them for more than 5 months and i recently lost my phone, i contacted them about it and i got my replacement. (The pros is the replacement arrived less than 24hrs. The cons is that they take 3 days max to reply to your emails).This is based on my experience, it might me be different for everyone else, but yeh 5 Stars."

"Ridiculous service , Just don't waste your time & hard earned money. 1. They'll never update you on the status of a repair, you have to chase them. 2. First point of contact are extremely unprofessional. 3. They don't take 5 working days to repair or replace extremely misleading, it's been 11 working days still waiting. From > repairing > no parts > waiting for parts > unrepairable > ordering parts > no body knows what's happening. 4. Every person I have been in contact with have total different information, some say they can't arrange call backs others said they could but still don't. 5. Complaints department ( one of the female staff ) said she was the highest point of contact for customers but even then she had no clue at all. She was mentioning about some department that would resolve my issue, When asked for the name of that Magical department there was no name it was just some department. I don't do NEGATIVE reviews but as customer you'll not enjoy the journey. It's way too complicated and 5 days is just misleading. Would never recommend to friends or family or anyone reading this.. And I know they'll reply to this by saying "we're extremely sorry ...... ""

"Bought cover including accidental damage 3 years ago for my phone, have paid over £300 in payments. Phone broke 3 weeks ago and I sent it to PYB for repair - they said 5 working days and it would be returned or I would be provided with a replacement. After 7 working days I had to call them, only for them to say the device was unrepairable and they were ‘about to’ contact me with a list of possible replacement devices. I waited more days for them to come up with a list of devices and then I requested one. It arrived and after running out of charge for the first time, it was totally useless, evidently had major software issues. At this point it’s been 3 weeks since I originally sent my phone, I’ve had to just buy myself a new phone outright as I cannot wait without any phone any longer. I have logged a formal complaint asking to return the awful replacement and receive the cash value for my original. They are very slow email replying and being deliberately vague about the possibilities going forward and ignoring half the questions in my email - for example, they want to pick up the device in person, but I work in the NHS full time and I won’t be able to take a day off for this, and they won’t answer my questions about it. What use is another refurbished replacement device when I’ve now had to buy myself a phone instead? After being a customer for 3 years I am disgusted with the level of service and would not recommend anyone to insure anything with them."