Warren James Jewellers - Northampton 11 Wood Street, Northampton NN1 2EB

"A couple of weeks ago, I went to pick out a birthday gift for my niece and seen something i liked on the website so I visited the store and asked if they had the one I seen on the website. When I asked if she had a different Colour she rolled her eyes at me, and said something to her colleague ( Little Chubby brown hair, without glasses and looks like her nose has been done) her self presentation was awful) I bought the item anyway as I felt like I was bothering her. I WILL NOT SHOP AND WARREN JAMES AGAIN IF THEY THINK THIS IS HOW TO TREAT CUSTOMERS. Now my gift is ruined. Thank you to that rude lady. IF GO TO THIS STORE DON’T BE SERVED BY THIS LADY."

"Staff were quite unprofessional When another customer left, a staff member immediately talked badly about them whilst we were still there Jewellery is cheap and not good quality with few options"

"Warren james staff was very helpful and friendly also had 5mins to talk to the customer what a great place to shop."

"Didn't find anything in the windows that took my fancy but the staff seem friendly. They were extremely busy when I passed through the shop with my mother. Although a lady with short dark hair was busy serving a customer, she made eye contact with me and smiled. I ended up leaving the shop moments after since I didn't see anything at all I liked. Although I didn't buy anything, they seem to have good customer service."

"Kindly do not buy any jewelery from them the sales person are big cheaters especially the girl who looks bit chubby and have less interest in her work in Northampton store (I don't know her name) she sold me a scratched ring by saying it's not a scratch and ruined my day and wasted my money and time when i went for exchange due to size issue. I loved a diamond ring for my partner which was on display for my wedding anniversary as a gift,it was a surprise hence I accidentally took one size bigger on 31st march . I went to the shop on 1st April to exchange but unfortunately they didn't have the size I wanted and they said it takes 4 days for them to receive the correct size. But I wanted to travel to Glasgow on 4th.The salesperson suggested me to exchange in Glasgow. I spent my money in traveling and went to Glasgow store but shockingly they said there is a scratch. When i particularly asked the same question before buying in Northampton the salesperson told its the property of the metal and cheated me. That's the reason I took. Now they say it's a scratch when i and my family members went to exchange again in Northampton.... The girl says with attitude we don't sell such products we will throw them. But you sold me remember that before commenting! You are a big cheater kindly check the video if you have camera with audio in store she clearly said it's not a scratch while selling! Don't waste others time , and energy if your motive is only selling by lying. My entire family knows we have not used the ring nobody would just simply waste time and energy if they are genuine. We are really hurt and you guys spoiled my surprise I can buy another ring but definitely never suggest any customers to buy from warren James go for branded ones even if it costs more they have ethics. Especially don't trust the salesperson in any case... Their true colours will be out when you go to exchange by any chance! I did 2 mistakes and learnt a lesson too...1) The salesgirl was ready to exchange one 1st April but she had no size and I had to travel hence I took it lightly thinking they have store in Glasgow anyhow its convinient for me else I have to gain return to Northampton. 2) Believing the salesperson when she said that it's the property of the metal it's not a scratch... All the best! You lost trust and honesty in front of my family members and friends who witnessed this. Kindly do not buy if you are not sure in a hurry for surprise they will ruin your day ... Now I wonder if the ring is really diamond or not! After having a pathetic experience I'll file a case in Consumer court for wasting my time for cheating because I was truthful. Now, I don't want any exchange I lost my patience it was my first salary gift to my husband on our wedding anniversary you totally ruined it! I even have the tickets if you guys think I am lying."