The Island Holiday Company 61 Marlborough Road, Elmfield, Ryde PO33 1AF

"Stayed at Two Old Village Hall, was super clean and staff were so helpful! Would recommend to anyone wanting to stay on the island to book through here x"

"The staff are fabulous!"

"Very professional and helpful service. Enjoyed every minute of our stay, such a beautiful island, so much to do! From cleanliness to all round brilliant service, thank you Island Holiday Company. Kind regards, Miss King"

"The 1 Star review relates to The Island Holiday Company who are the management company and is about our stay at Belle Vue: (Aug 22) “I waited a week after I got home to write this review, as I wanted to cool firstly – I am still very angry! This is our second stay in the Belle Vue apartment this summer and what a marked difference (and in no way is this a good way). Where to start? • Half-drunk milk in the fridge from the previous holiday makers – not a great find! Yuck! • Dirty plates (main and side plates) and dirty mugs in the cupboards, interspersed with what looked like possibly clean plates – we are not talking dried on food from the dishwasher, we are talking about smeared on grease and crumbs and greasy crumb finger prints. Obviously, we had to wash every dish, cutlery and glassware in the apartment, as there was no trust now that any of it was clean… • Heinous smell from the kitchen floor when we arrived, which looked like half the water from last week’s tall flower vase (that ponged and there was a large amount of water on the kitchen floor – there should have been no way on earth that the cleaner would miss this) • Then we find in the bedrooms little signs saying if the bedding is not used to leave the sign on the bed to save washing…! Yes, great for the environment and saves costs for the owners – BUT we are still in a global COVID Pandemic. Previous holiday makers may not have slept on the beds, but they might have put their suitcases on them, coughed in the room, put their used clothes on these beds… who knows? This is a rubbish idea in a Pandemic In short, we did not feel relaxed in a dirty apartment – we could not be more disappointed This is a real shame, as this has been a lovely apartment and location – but you have really been let down by your cleaners and your policy of reusing bed linen Frankly, especially as a repeat customer this year, I am furious!” This terrible experience in itself is bad enough. The Island Holiday Company’s response made this even worse! The Island Holiday Company was beyond awful: There was no actual apology, but told that they were sorry that on this occasion it did not meet our expectations – what? You mean, clean? The Island Holiday Company complained that we had not informed them of any issues that arose during our stay, so they weren’t able to address these for us. So – we get there 5pm Saturday and find it dirty and think to get the same cleaner back in? It was unlikely to have a cleaner come out on a Saturday evening, or on a Sunday… Their response then went to say that they hoped to see us again on our next visit to the Isle of Wight! I then responded that this was not an adequate response and that we fixed the issues ourselves on the slovenly and disgusting finds in the apartment that their cleaner had failed to do and that I had told The Island Holiday Company a week post the holiday and that I had expected a better response or a call and that the proforma shoulder shrugging response is beyond poor and very unprofessional Terrible cleanliness and terrible post customer service! Basically, blaming me for the fact that I did not tell them that the apartment was disgustingly dirty that time – somehow this dirty apartment that I dared to complain about was my fault? The worst part is that the apartment is nice, I know as I stayed there twice this summer. This second time was disgusting though and being basically told its our fault for not letting them know that the place was dirty made us feel unvalued as customers and disregarded in what is a real problem. At any time, a dirty apartment is not okay, but in a time of the Covid Pandemic, this is particularly problematic Post this terrible customer after care response, personally, if I owned this property, I’d change the management cleaning provider pronto to one of the many other (frankly great) ones on the Isle of Wight. I have stayed at Napoleons Landing Sandown in other apartments in other years and never have we had poor service or dirty, gross apartments to stay in – I am truly appalled!"

"Stayed at the Grange in Wootton isle of wight. Booked this with the Island Holiday Company. Shannon, Sharon and team were fantastic very professional and attentive and any questions or queries were answered straight away. Highly recommended will deffo book again."