Browns Distribution Services Ltd
Chemical Lane, East, Staffordshire ST6 4GB, United Kingdom
About the Business
Browns Distribution Services Ltd is a highly reputable establishment located in the industrial heartland of Stoke-on-Trent in the United Kingdom. Our company offers a range of storage solutions for businesses all across the country, with our customer base spanning across various industries.
As a point of interest, our Distribution House facility boasts a state-of-the-art warehouse that is equipped with the latest technology, including CCTV and fire detection systems, ensuring that all of our clients' goods are kept safe and secure at all times. With excellent transport links and a prime location, Browns Distribution Services Ltd is an essential player in the logistics industry, providing efficient and reliable storage solutions for years.
Our team of highly skilled professionals has several years of experience in the logistics industry, and their expertise combined with our cutting-edge technology guarantees our clients receive world-class service. Our committed team works tirelessly round the clock to ensure that your goods are always accessible, whether it's incoming, outgoing, or transfer operations.
At Browns Distribution Services Ltd, we understand that every client has different needs, and we go above and beyond to personalize our services to suit each of our client's requirements, no matter how unique. With our diverse solutions and comprehensive range of services, we make storage, handling, and distribution of goods effortless for our clients, allowing them to focus on the core aspects of their business.
Our customer-focused services, coupled with our dedication and commitment to providing the highest quality solutions, is what makes Browns Distribution Services Ltd a top choice for businesses looking to outsource their storage and logistics operations. If you are looking for a reliable storage facility provider for your business, look no further than Browns Distribution Services Ltd.
Photos
Contacts
Distribution House, Chemical Ln, East, Stoke-on-Trent ST6 4GB, United Kingdom
Hours open
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews
"just got a call , the driver tried to deliver but you werent in ,oops im still at work ab12 4rl where is the driver ????"
"Excellent, efficient service. I received two friendly courtesy calls keeping me informed of the ETA of my delivery. Brown's have restored my flagging confidence in customer service. Thank you!"
"1 Star is too high - they like to try to re-deliver where they can to charge more. Its like they choose to have no logisitcs department, which doesnt make sense considering they are a haulage company... Inaddition to your below comment - you delivery driver and warehouse mamanger lied to me. Yes the lorry couldnt get down my road (i dont know why your logistics team couldnt have picked that up?!), however i tried to meet the delivery driver where he was and take the item from you then. He said no, he will come back the next day. I asked if this will incur an exra charge of which he said no its fine. I was then charged for re-delivery. Your warehouse manager then said i lied and the driver did not say this?! If i had known there would have been re-delivery fee i would have made sure the delivery driver dropped the item off where ever he could. Please do not trust Browns Distribution - they will just say anything stating they "always provide high service". well obviously not! Especially looking at the reset of the reviews too!"
"I am writing to advise of some serious issues with this service which make it simply unusable for current and future clients. Major Issues: On a small quarter pallet to be delivered from a road with NO obstructions (and not a small road) they are sending huge 26 ton lorries which are 'unable' to navigate, they are then expecting the customer to either foot a GBP 30 pound 'recollection' bill or forgo half of the amount paid. This is unacceptable! As a courier its YOUR responsibility to understand where you are collecting the parcel from not the customers who has 0 visibilities of your lorries. Minor Issues: Prices quoted for pallets are without VAT which is added at the last step, by this time user has invested time in entering details and is far into the process. You can fix both these issues at your user interface."
"Pallet of gym equipment dropped at depot by an ‘inexperienced forklift driver’ and a manager that said to just send it and let customer (me) deal with it on arrival. Took a month to process a claim for the damaged goods and even with the claim complete and money sat with Browns ready to send (3 months later) I am still chasing this payment. No response to emails from Georgia or the manager (who sped things up but still hadn’t changed end result of a huge delay in sending the insurance claim payment over). I’ve had to call and chase things up each time. What could have been a positive revolution has left a bitter taste. Customer service has gone out the window and feel like this company are doing all they can to delay sending payment or hoping I forget. I was told I would receive payment on Monday or Tuesday, it’s Friday and no response to emails yet again. False promises and enough time to sort this issue so an honest review has been left."
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