NAViGO 3-7 Brighowgate, Grimsby DN32 0QE

"They are in it for the money. Overpaid Nurses and staff who have very little interest in the well being of their service users, and will do as little as possible for them as long as they get their pay cheque."

"I've used this service previously, about 10 years ago and it was good. Its very dependant on the person who is allocated to you. But the last person I saw had an issue with some choices I make, which lead to it being a point of contention when I went. After 2 sessions I was told there are no appointments for a month. Which made me feel like I wasn't worth the time. The staff are nice on reception but when it comes to the actual session staff, from my experience, it's really no good. Had varied experiences with the Crisis team too. Mostly poor with the exception of one, with a young lady (F) in 2021 who helped me through some grief and stress. She actually helped alot at the time."

"I wish I could give zero stars!! I cannot believe how our family and my grandfather who has been recently diagnosed with cancer has been treated. We have been lied to multiple times and my grandfather was discharged to a house without food and drink or anything in place for his care. For example, we were promised he would not be discharged until a care link system and key safe was in place. I was lied to by Jenny who confirmed it was in place but my brother told me it was not! Red Cross also confirmed it was not in place yet. Jenny also promised Red Cross would visit my grandfather for the next 7 days after discharge. Red Cross confirmed this was not true, so yet another lie. Jenny also confirmed after I explained how my grandfather was acting, said he sounds like he needs 24 hour care. I asked SO WHY DID YOU RELEASE HIM THEN! I am beyond shocked companies like this can get away with treating people this way. We are unbelievably disappointed especially at this time where my grandfather is seriously ill. I do not recommend Navigo in the slightest, unless you want them to let you and your family down!!"

"Navigo have no right to call themselves mental health services . They do not want to support anyone on a recovery . They want to sit on their arses getting paid a dec not wage for sitting on the telephone judging and claimong to be mental health specialist, they are not . They are merely people who want an easy job paid above national average wage to judge and play god with people's lives . Shame on you"