ALPS Legal Practice Ltd Highfield Road, Congleton CW12 3AQ

"Appointed by my wife’s insurers after a truck driver hit her car while she was stationery. They have had the case for over a year, claims handlers have said the only way to get a quick resolution would be to claim against her own insurance and hope that they could recover the excess on her behalf (uninsured loss). She was stationary and the other driver admitted liability at the scene, you would think a simple case. If she claims against her own insurance this will have to be disclosed when she renews cover in a couple of months and will potentially impact on the renewal cost. We also have no confidence in their ability to recover the uninsured loss bearing in mind their performance to date. After just under 12 months we instructed them to issue a notice against the 3rd party insurer on 8th Feb, this would give the other party 2 weeks to settle or they would initiate legal proceedings to recover the amount quoted for repair. After 3 weeks or so we emailed requesting an update. No answer. After another week or so we sent another email requesting an update. No answer. Throughout this entire pantomime they have consistently failed to communicate. We are about to contact the financial ombudsman for advice. I understand that the 3rd party insurers have been dragging their feet, but the complete lack of communication from Alps just can not be considered to be professional behaviour in any way. Given the choice neither my wife or myself will take another insurance policy that uses Alps as its legal protection agent and I would advise anyone else to do the same."

"Sadly not the service one hopes to get in times of need . Poor service all around . Save your self some frustration/stress and find a better ratted company ."

"What a bloody joke of a company I crashed my car which I was working for dominos and they couldn't even help me out snd fix my car I had to go.with my own I would rate 0 if I could a cowboy company"

"I choose this company as I have option that they not gonna charge me fee for the claim. Please avoid this company, poor communication, underestimate claims, only want have the claim to be closed. They sending documents to sign without reports to Read. My first handler Tasneem which messed up my claim is gone, second handler disappeared after one email and the third handler Nick C. contacted me that they won't pay for any further help whille the previous one said that they will as its under policy. So they only proceed when is easy case and don't care about your suffering and leaving you for more costs as I need to sue them to get what I deserve.PLEASE AVOID!!!"

"Horrible ongoing experience with Alps Legal. I had to give them 1 star but zero stars is more appropriate. Was involved in a non fault accident 26 months ago, not near resolved yet, yes 26 months ago. Was the victim of an accident and am now being treated like a criminal by Alps Legal, like a person trying to steal money. The Financial scrutiny of my affairs is completely out of order. This Company was not appointed by me. They have no interest whatsoever in the Customer. Was told over a year ago, a claim was issued to the third party. Then they didn't communicate with me for months. They then appointed another person to look after my claim. This person is not interested in advancing my claim. He went directly to third parties without my consent and looked for reasons not to pursue the claim. They just don't understand that I am the Customer. I have requested the correspondence between Alps Legal and the third party. This has not been issued. The person looking after my claim is looking for reasons not to pursue the claim. Absolutely no interest in the Customer. Do not use this Company. They will never again represent me. I would if at all practical take the case off them but I am too far down the line."