Aqua Cars 12-13 Rodney Road, Southsea, Portsmouth, Southsea PO4 8DF

"The driver on the way took me to the wrong place which made the cost £14 instead of what should have been £4.20 as it was on the way back as I did the same journey coming back and it cost me £4.20. I tried to say that I didn’t think it was fair that I should have to pay for going to the wrong place but the driver wasn’t happy and then also refused to wait for me which would have been a 5 minute wait and told me to ring a different taxi. The driver on the way back was very friendly very polite and respectful as is normally my experience with this company. Was quite upset at losing nearly £10 due to no fault of my own as like it is for everyone at the moment money is tight and that would have got me a couple of days food for me and my son. Do want to say that I do rate this taxi company and always have a pleasant experience normally"

"The driver and customer service lady was so rude. company mistakenly sent two cars or it might be their app. But I was sure that I book one (even if I double booked, I could go downstairs and compensate him) and I didn't even cancel anything. My wife take one of these two taxi sent by Aqua and went to her destination. However, second taxi call me and telling me that I am idiot. So, I called their customer service the lady who picked up the call was so rude and lying about the booking that I canceled the taxi which I didn't. I never ever get that kind of worst behaviour from a company customer service and taxi driver. Now, when I see the Google review I understand these behaviour is very common for them. Thankyou, Abdul"

"To start with the telephone booking system couldn't find my road, and it took 3 attempts to speak with someone because it kept cutting me off when transferring to speak to someone to book it. However, when I finally got it booked, I was happy with the updates and tracking information just before my taxi arrived, which was on time. My driver was also very friendly and a good driver and I felt safe. I will definitely use them again. I dropped one star because of the issues initially trying to book it which got quite frustrating. I will try doing it via the app next time."

"Awful company. Do not use!! We prebooked 2 taxis to collect us at 11:30pm on a Saturday. We got a text at 11:15pm to say they were on their way so at 11:30pm went outside to wait. By midnight they still hadn’t arrived and as we had my grandparents in their 80s standing in the freezing cold, we called them to ask where our taxis were. We were told the drivers might have ‘taken’ the job and then decided to go home. We had already prepaid £50!! Luckily someone else gave us their taxi and arranged for it to come back and get them. Awful service they we won’t be using again and advise others not to do the same if they don’t want to be ripped off and left in the cold waiting. I can see that there are similar comments below so clearly a cowboy company."

"HY66WRE Taxi number 756 Blue Skoda. Almost knocked me off my bike today then just sat smirking at me with passengers in the car. Asked him if if was worth risking my life to get to the traffic lights 10 seconds earlier and he said "yep". What a class act. I have been a customer of yours for 10 years. Disgraceful."