Warner Goodman LLP 2-4 Landport Terrace, Portsmouth PO1 2RG

"Claire and her team were fantastic helping with our recent acquisition of new commercial premises. They were all very professional and quick, wouldn't hesitate to recommend and use again."

"Paul and his team provided an excellent service with our sale and purchase. Paul and his team are very friendly and professional and responded very quickly to any queries and kept us up to date throughout the process.We would highly recommend them. Mr & Mrs Hickey"

"Very Expensive. Not recommended. Never had a face to face appointment - by email only, Nevertheless expensive. I felt some of their emails were unnecessary long & repetitive to justify the extra charges. I was charged few times more than the original estimate at the time of instruction. Some of the delays caused by the firm itself but they still charged me several hundred pounds for asking for the same extension."

"I found this firm of solicitors very disappointing. I was buying my first house, I did not have a clue what was going on. I was never kept up to date. I had to remind John Blake to update me once a week.. and this never happened. Towards the end of the 6 months I was waiting for the purchase to go through, John started to get better.. but I still wouldn't say it was a good service. A number of times I would ask for a call back as I was given excuses 'hes not in the office' and everyone seems so moody when answering the phone! Cheer up! When I rang once, I asked to make a complaint and a lady I spoke to just argued back basically telling me that I will get a call when there is an update etc and she was saying 'Oh John wouldn't do that' ... what when 2 weeks pass by with no call, should I still be waiting? No... I paid an extortionate amount for a service that I would not recommend to anyone.. Luckily the estate agent was more helpful and kept me updated at least once a week, if not more and I wasn't even paying for their service. Very disappointing. *** Thanks for your reply but why was not I reassured this when I was going through the sale? I was not once reassured about anything or told what was going on. If I asked, I was just forwarded a massive chain of emails to and from the solicitors ... It was not explained to me. Still, I don't think the customer service is great and never was throughout the 6 months... as a first time buyer, you did not make it an easy process for me. I know it took 6 months and as I said, I am not complaining about the length of time it took or why, that's not the issue here. So its nice for you to respond with the reasons why in your eyes but still don't think you understand the issues here or why I am actually not happy with your service. My partner spoke to John after the sale and told him that he would have made it an easier process if he just picked up the phone to explain the points every tim ... so I think your firm need to take this on board for everyone else going through the process **"

"Warner Goodman handled the conveyancing for the sale of our rental property. After previous experiences of always having to chase solicitors it was refreshing to be constantly kept updated with the progress of the sale. Some minor issues with the sale were dealt with promptly and Warner Goodman ensured the sale progressed swiftly and completed by the target date we aimed for. We will definitely used Warner Goodman again and would recommend them to anyone."