Bensons for Beds Hull Kingston upon Hull, Hull HU3 4SA

"My new bed was delayed and furniture was delayed even further than expected but was not informed by benson !! When my new bed was rescheduled I found out I had to assemble the new bed my self (super king tv ) finally got delivered and the bed was mouldy benson advised we can send you a new headboard !! I have paid 6k for a bed and mattress no care given what so ever shocking company !!!"

"All staff from the showroom to the delivery team were friendly and highly professional. I believe we dealt with Matt in the showroom who explained the procedure of finding the right mattress to suit our needs. Then after using the simulator and discovering what firmness would give us the right support we chose a pillow and tried every single bed in that range until we settled on what suited us. We then received full information about how to recycle our existing mattress, we chose our delivery date and were given full details of how the delivery process would take place. We then received full information from Bensons to let us know how our order and delivery were progressing. True to Matts word, I received an email about a week before asking if my delivery date was still convenient and giving me the option to move it if necessary up until 5 days prior to delivery. I then received one the day before giving me a five hour window of 7am-1pm. On the day of delivery I received a two hour slot of 8.36-10.36 with a link to track the lorry. Around 8am I received a call from the driver to say he would be with me within the hour. My delivery came around 8.40. The delivery men were friendly, professional, and treated both myself and my home with respect. They delivered the mattress to the bedroom and placed it on the bed. They also removed my old one for recycling. Everything went smoothly and I felt I was given such lovely detailed information right from the start which was carried out to the letter. Thank you everyone who was involved in my journey. You have all been a delight. I've never had such a great customer experience and support from any other retailer in the past. Oh, and after two nights on our new mattress I believe the simulator helped immensely in making the right choice. Without it I believe we would have got this so wrong! When investing so much money it is vital to make the right choice...however we have 8 weeks to decide whether this mattress is truly the right one so I feel very confident in the company and in our choice. Thank you x"

"Welcoming atmosphere and very well-kept shop floor. Staff were polite, welcoming and willing to answer the gazillions of questions you may have. Tip: when trying out a mattress, don't just lie on your back; assume the position you normally sleep in and take your time, 5 minutes or so, to get a good feel of the mattress. That's a great advice given by the staff. When deciding which product to buy, I liked that you were not pushed into buying anything that you did not want. Great variety of products across the range of prices. Every question is answered, and you were left to think things through so you make your decision."

"Great service, very knowledgeable staff who are friendly and not pushy at all! We shopped around but went back to Bensons because if the level of service and value for money! Highly recommend. UPDATE! Delivery was spot on, product was well packed and the whole experience has been excellent!!!"

"My bed was delivered on 26th March and was damaged with a drawer not working. I have been told to email as the customer service phone line was actually a sales line. I have emailed 4 times and yet to receive an answer. I am disgusted in the service and to be honest the quality of the bed compared to what I chose in store. I will be contacting my local bensons in Hull at the weekend. I work full time so finding time to sit for hours on the phone has been difficult."