Rowlands Pharmacy Fratton Road 94-98 Fratton Road, Fratton, Portsmouth PO1 5BZ

"The staff in this place are extremely rude. I wish I knew this before sending my parcel over there. Will not be collecting medication or any parcel there moving forward. They judged my partner just because of how he was dressed which is extremely unprofessional. If i could I would give 0 stars."

"Never had staff in my life assume I'm collecting a parcel for someone else because they assume by my name i should be a woman collecting it. Embarrassing for both of us really. First time for everything though I guess. Could have been approached differently before making assumptions."

"I’ve used this place for years but it’s gone very down hill in customer service and supply. They don’t realise they’re messing with peoples health! I strongly advise not to get your medication from here and just go a little further and find a reliable pharmacy that’s organised and professional."

"Used them today and found the staff very helpful. Only had a part of my medication due to shortages but gave the information I needed to not stress about it."

"The staff is very unfriendly, especially the woman who work there, cause I only talked to her. We went inside cause we wanted to see if they had one thing that we wanted to buy. The lady who works there was talking to the client on the other side. After 1 min she turned around and said to us if we can leave the shop and wait outside cause there Is too many people - apart from us there was a man with whom she spoke and the other man was sitting on the armchair far from us. I nicely said ok and I asked her if she only could tell me if they have one product that I want. She pretended not to hear me. Than the person that was with me asked once again but louder if she only could tell us one thing. She looked at us again and she accidentally said "whaaaat?" "I do not have time, I'm serving someone. " And then we said, ok we understand, but only tell us if you have this product. And then she grunted with the frown on her face that she doesn't know what that is. I said anyway, thank you and I left the shop. I will never come back there again. I would wait outside for my turn. No problem. But if she could tell me if I have to wait, cause they have what I want why she didn't do that? There was no point for me to wait outside if they didn't have it. This situation inside did not last even 40 seconds. And the man that she was serving was not angry that I asked her about sth. She had wasted the same amount of time on this whole situation and on paying attention to me. Not only she did not answer to my polite question and also she was rude. If she wants to work with people she needs to learn how to be nice and professional. I have not encountered such rude service since a long time."