National Tyres and Autocare - a Halfords company 106-110 Anlaby Road, Kingston upon Hull, Hull HU3 2JJ

"Recently took our car to have tyres changed they told us our car wouldn't pass an mot as disks needed changing on a car that's done only 11,000 miles on 69 plate said that's OK because its mot is due so we will wait and see guess what passed first time and no adviseries just shows there out to rip ppl off"

"Took my car in for a 4 - wheel alignment & after returning it 3 times due to the steering wheel being miles out I decided to take it elsewhere, after looking at the data sheets the 3 times they performed it they had imputed the incorrect car so the data wasn’t right. I spoke to Luke that assured me he was getting me a refund and it was being processed through the head office & I would receive an email within 5 days, 15 days later and I’m still out of pocket with no email! Do yourself a favour, go elsewhere!"

"Well I'll not go back. £260. for 2 tyres on my van and I've realised they haven't replaced the valves and haven't balanced them. Not only are they not balanced but they have left the old weights in place so the chances are they are even more out of balance then having no weights at all. On top I asked for my other 2 to be checked for slow punctures but all I got when my key was handed back was "well I couldn't see anything". I had looked at them before I brought it in and couldn't see anything that's why I asked "a tyre place" to check them."

"Just had 4 tyres fitted here which cost me nearly 600£ and for my dissapointment all the alloys have visible marks on them related to the tool used to fit the tyres on. It literally looks like the tyre removing tool has been rubbed throughout every single alloy. Upon reporting this to one of the staff members, I been promised a bit of a discount for the "inconvenience" and he acknowledged damage on one alloy, however refurbing the 4 dyamond cut alloys will cost me over 250£ which obviously I will never see and I have not been given anything in writing regarding any sort of "refund" which renders me doubtful I will get to see anything. Yes the guy did have a friendly attitude and seem helpful however no care whatsoever is taken when it comes to the protection of the alloy when the tyre is fitted. Finally, the car does have a white leather interior and there were oil marks all over the seat and the door card but I guess this can be cleaned away unlike the alloys which I will have to live with and stare at the scratches every day I drive my car.If you treat your car as your pride and joy, have your tyres fitted by an alloy refurb specialist. AVOID. EDIT: nearly a month later after the work being carried out and my email as per the suggestion from halfords group is being COMPLETLY IGNORED. No one is replying to my email enquiring regarding the refund I been promised and I am left with 4 alloys which are damaged and I have to repair/refurbish them at my own expense. AVOID LIKE PLAGUE."

"I am sorry to hear the negative reviews. As a regular customer, I have never had a complaint about the service, standard of work or the prices they have quoted. The staff have always bent over backward for me and gone the extra mile. I shall be going in there this week for rear discs and brake pads, and I will not bother shopping around."