Brunos Pets The Causeway, Northampton NN3 9EX

"Hasn't changed in 11 years (when I moved away). Sadly so outdated & unclean, especially the animal section. The poor rabbits, hamsters etc were in filthy enclosures. Staff standing around till chatting when they could be giving the areas a fully good clean. Needs closing & having a complete refurbishment & thorough deep clean."

"It’s so sad to write this as usually I love this pet shop. I spend hundreds every month or so on products and occasionally animals here. We used to be treated so well by a lovely bubbly woman who was passionate about the animals and proper care and customer service. I hate to be that one who complains about a business but I feel the place has been let down lately. My latest encounters have been with a large older man who is newer working there I believe. His customer service skills are little to none. He has no knowledge of the animals especially the fish (he bagged up the fish we pointed out eventually with a major struggle and when he did he put them straight to the counter so we didn’t get a chance to see. Upon arrival home we discovered he had given us the completely wrong fish as he had no idea what he was doing. Other incidents have occurred since but the one today didn’t sit well with me. I enquired about the location of a product they sell after finally getting their attention whilst they were chatting at the till, only to be lectured by this man about how the product is bad for my dog and basically ranting at me about how I shouldn’t be buying it for my pet because of how bad it is. Eventually after listening to all of that I usually wouldn’t say anything as I have very bad anxiety and encounters like this make me sick to my stomach and very uncomfortable however I was getting visibly fed up and blurted out “well she’s dying anyways so I’ll give her what she likes and whatever she wants thank you”. I’m very unhappy with the customer service and how they’ve treated me and my partner lately and how I’ve witnessed them treating others. (Like misidentifying animal breeds, misgendering easily identifiable birds which could lead to the death of them and by their constant rudeness). I know it’s not all of them but they’re letting the whole store down each and every time."

"The shop has a variety of pet supplies, but very over priced on most things, the staff do not seem to know very much about the products and animals they sell, also the lady who served us we found very un professional and uninviting, she lacked customer service skills and was quite rude. A few weeks ago my dad went and brought a cold water fish for his fish tank at home, when he got home, he realised she had actually sold him koi carp pond fish, ... He took it back and exchanged it but, seriously the staff should know what fish are what."

"Whilst the store has a good range of items, the animals are kept in poor conditions. Bird cages very over populated and many of the animals look dishevelled. I can't support a company that has such little regard for animal life"

"Brought a rabbit hutch with all the accessories very happy rabbit and the women was so helpful definitely recommend if you want a personal service, also helps that they ordered fruitless flies for me which was great so they will do personal treatment aswell hoping they get tarantulas in! But lovely staff great atmosphere and alot of selection highly recommend"