Cushty Kitchen 317 Holderness Road, Kingston upon Hull, Hull HU8 8SH

"Waited 1hr 50 after ordering for Food to arrive called twice to chase, women on phone had no idea where food was, needless to say it wasn't warm in the slightest. Had to microwave it to make it eatable. Portions of fries and size of kebab honestly thought they must of shrunk in the microwave was that tiny. Not a patch on our usual Gadgie takeaway on Anlaby Road. Won't be ordering from here again. Even our 9 year old lad said it was tasteless."

"Ordered a small amount of food at 3:40 in the afternoon directly from cushty kitchens website. Got immediate confirmation that I would take delivery within one hour but then received a further confirmation email at 4:04 to say I would take delivery within an hour. Called the store at 5:15 to see if/when food was likely to arrive and was told politely that the driver had already left the shop and had been travelling for 5 mins (I live 9 mins from the shop if there is heavy traffic). Eventually driver arrived at 5:40, apparently 30 mins after leaving the store. I was obviously concerned that my food had been travelling around for half an hour so asked him why it has taken so long. He said it had been less than 10 mins, blamed the shop staff for lying and that I’d been the only delivery he’d done on this run. So food is cold, soggy, and unbelievably substandard as well as having the wrong drink sent, but when I called the store to speak with a manager I was told by the girl on the phone that the driver had lied and had been out over half an hour with my food doing multiple deliveries and that it isn’t possible to speak to a person in charge and who carries responsibility because there simply isn’t anybody there who is in charge today!! Hands down the worst £25 ever spent on a burger and a bit of chicken and I cannot recommend enough going ANYWHERE else but here."

"Ordered over £40 worth of food. Forgot 3 of the 4 sauces we ordered l. Hunters chicken burger was so dry and over cooked it was like rubber and inedible. Bacon pizza fries were dry and down right disgusting. Pulled pork pizza fries were dry and chewy and hard to swallow. Combo fries came with hardly any sweet potato fries. Only think on our order that came out alright was the 2 vegan dishes we got which are the only vegan dishes they offer. Would highly recommend they start doing a bit of quality control. They used to be amazing but every time we get from them now we are just disappointed. They have offered us a credit for next time we order for the hunters chicken burger but what good is that when we wont be ordering from them ever again"

"Recently had 1 of the cushty share boxes with the 2 chicken gyros, pizza slices etc. Order said it would arrive in an hour but was only 45mins, food was great when it came, and we recieved a full pizza instead of 2 slices as stated on the menu. Really happy with the experience, will try again."

"Really disappointed with this order and far too tired to complain, not waiting another hour for cold food to arrive. 1. We ordered cheddar on the hotdog and arrived was a white, tasteless cheese that was freezing cold with dried oregano everywhere. Yuck. 2. "Salt and pepper fries" with soggy chips and a mushy, horrendous tasting pile of onions literally thrown on top. Never had any like this in any restaurant or takeaway before. 3. Two wraps that had no sauce and literally a chicken breast diced up. Also looked like children had put it together. 4. Sour tasting, vile coleslaw with water at the bottom of the tub? Overall a VERY dry order, not a single sauce in sight and all 5 of us were disappointed (and hungry afterwards)"