The Kingswood Beefeater Ennerdale, Kingston upon Hull, Hull HU7 3DD

"Birthdays/Anniversary meal. Usually go here because both the food and the service are good. However, although most of the meals were good, the steak and jacket potato were not. 2 of us had the fillet steak, not a cheap meal. 1 with chips and 1 with jacket potato. The chips were undercooked, and the jacket potato was inedible, hard, and tasted disgusting and days old. My fillet steak was a very bad piece of meat, very chewy, and one-third of it was not eatable. When I order fillet steak, I do expect it to be good, especially as it's one of the most expensive cuts. I did ask the server to advise the chef of this and that it might be a good idea to check the meat he was buying a little closer. I sent my potato back and was given chips instead. They were undercooked. By this time, I was fed up, and I just wanted to eat my meal, so I didn't say anything further."

"Great surroundings, Super staff and fantastic food. Will definitely be returning!"

"Food was excellent quality as always. Sadly on this occasion the meal was spoiled by the service. We arrived in plenty of time were seated and then left alone, in the end we had to call a waitress over to take the order having finished our drinks... The meal arrived promptly and the food was excellent. But then they started clearing the table before everyone had finished eating. In the end the whole table had been cleared away whilst I was still eating on my own... After the apparent rush, the staff seemed to just vanish and everyone in our area was left waiting for at least half an hour. By the time one did turn up, a queue formed to pay to get out, leaving us still waiting to order. As we attracted the attention of staff, we were told to wait our turn as other people had been waiting longer than we had!! So despite having chosen to eat off the set menu, we ate just the one course and had to leave as we had now been there 2 hours and when the bill came we had been charged for the 2 courses we had not had time to eat. So overall, not a great success. I understand staffing issues are a problem, but if you cannot cope with the numbers you have booked, you have to expect feedback like this."

"Lovely afternoon spent catching up with a friend over lunch. Fish and chips and several pots of tea ! Great service friendly polite and helpful staff. Food excellent."

"Venue was really clean and the staff were really nice and polite, I would recommend booking a table as it was quite busy and we had to come back around 30 mins later as we hadn't booked a table. Food was good, the main meals and starters seemed a little overpriced for what you got but the quality was good. The children's three course meal was good and very good value for money and the deserts were great. Good selection of options for vegans and vegetarians without the usual boring options which was good."