Mercedes-Benz Finance Delaware Drive, Milton Keynes MK15 8BA

"this company have zero customer care once you have sign on paper. i've paid off for lease car back in march 2020 and they still think i owe them £156 even though they gave me a good will gesture because of their pathetic service. if i could give no stars i would one star is way to much for this shabby company"

"DO NOT USE MBFS! I have leased many trucks over the years, never had any issues on returning them at the end of contract. A few acceptable charges along the way. Mercedes however have just charged me £625 for polishing out light scratches on a 3 year old truck with 30,000 miles on it. A COMMERCIAL vehicle! I've tried to argue this through every means possible other than going to court. I was worried it will affect credit rating so couldn't take it this far. Absolute disgrace of a company, they'll never get a penny out of me again. PLEASE READ ALL THESE REVIEWS PRIOR TO LEASING THROUGH MBFS!! In regards to Mercedes response below. This is automated, i have contacted them to see if they will do anything about this and they still want nothing to do with it and will not help what so ever. More lies to try and make themselves look respectable. Again, AVOID at all costs"

"THREATS OF DEBT COLLECTION I am absolutely appalled at the threatening attitude of the complaints team. I find it surprising and questionably lawful that the team feel they can threaten debt collectors over the telephone for a sum which was never declared or even alluded to at the point of collection. We returned the vehicle in excellent condition and Mercedes want to abuse us demanding £850.40 from us and the vocal threat of debt collectors. The representative who visited us to collect the vehicle ensured us that there would be zero cost for any damage as he could not find any marks on the vehicle, there was one mark which was inside the tolerance measure issued by Mercedes Benz Finance. We also returned the vehicle under 10,000 miles of the agreed contract. I am shocked to read that the complaints team are also claiming that they incurred cost towards these fictional repairs, if this was the case I am struggling to ascertain how the vehicle was on the market at Mercedes Telford 48hrs post collection from my address. We asked to escalate our complaint but they refuse continually and threateningly demanding this factious sum of £850.40. Personally and as a company we have had numerous contracts with MBF however I can safely say unless this is resolved we will certainly not return, nor recommend."

"I have finally given up with customer service here. Each Month for the last 2 Years plus, I have received a default / notice of arrears letter. I was even paying more than I needed and still they came, I was told it was my fault as I was paying too much and the computer couldn't reconcile it. I changed back to the correct amount and still they arrive. I have never missed a payment. Including the Covid time I still have paid what it due. Good job I don't need credit elsewhere."

"Without question MBFS has the most consistently bad attitude to customer service of any company I've EVER dealt with. I've just ended the lease on my second E-class Mercedes. The service from MBFS during the period of my first lease was appallingly poor. Absolutely ZERO interest in the customer - and that is IF you can actually make contact with someone. However, I naively decided to go for a second E-class because I like the car. I also hoped that things might have improved regarding their customer service. The car is good, but the customer service from MBFS is still shockingly bad. Just look at their Google reviews - virtually all reviews are 1-star and have been for years, but NOTHING changes! I have filled in their customer satisfaction surveys, but nobody ever responds to the specific very negative feedback., Whoever is in charge of customer service at MBFS is clearly inept and should be replaced. This kind of thing DOES affect buying decisions, and my decision is already that I will NEVER, in ANY circumstances buy another Mercedes Benz vehicle."