Mills in Bloom Florists Winchester 6 Winnall Valley Road, Winchester SO23 0LD

"Totally unacceptable customer service,particularly given that they advertise a premium product at a premium price.When I complained by phone about lack of delivery six hours after the agreed time ( to coincide with my wife,s release from hospital....they said HOW DARE I COMPLAIN! I always thought that even among the posh Winchester crowd....the customer was king! Never,ever go near them again. Edward Leeming"

"Such beautiful flowers but the customer service could have been much better. I was told the flowers would be delivered late morning, but no set time could be given (which is absolutely no problem). By 12.10 there had been no delivery, so I called to see if the flowers were on their way as they were for a special occasion (my parents 40th wedding anniversary). The lady on the phone said she had one more stop to make before delivering the flowers, so I asked if they would likely be delivered by 1pm so I could update my Dad as I had ordered them on his behalf. I was then told in a very rude tone that delivery wasn’t done by minutes and that she would simply be there after her next stop. I just felt this tone was uncalled for considering I was told they would be delivered late morning and it was now the afternoon. A lot of money had been spent on these flowers, so to ask roughly what time we should expect to receive them really wasn’t too much to ask. Then to top it off, once they arrived the card said “Happy 40th Birthday” instead of “Anniversary”! With, might I add.... spelling mistakes! This was going to be a 3 star review but it’s annoyed me so much that actually it’s not even worth that!"

"Very friendly and caring service.made a beautiful arrangement of flowers exactly and better than specifications,so tactful ,professional and efficient,without any fuss .I'm very happy with my experience thank you ,I will be a customer again definitely in the future"

"My Mother's funeral was made more bearable with the flowers having gone right (had been let down elsewhere and this florist worked closely with me to find/create stunning alternative arrangements for the casket and stands a short notice). It was a huge relief to see the spray and stands looking so wonderful on the day - a credit to my Mother. Thank you."

"Have used Mills in Bloom numerous times over the last 10 years (for our wedding and family funerals) and have always been delighted with the beautiful presentation and attention to detail of the bouquets, wreaths, posies and sprays. Friendly service too. Highly recommended."