Cash Generator Derby 28a London Road, Derby DE1 2PA

"I recently purchased in store an Xbox One S console 1TB with a wired controller. Upon getting home and setting it up the console resolution was stuck at 480p. After running through all the checks and possible fixes, it turned out that the retimer chip needed replacing. They also provided a controller for the PlayStation 4 so this didn't work as well. I phoned and took the console back and they kindly replaced the controller and console for one that works. The second issue is that they replaced it with the 500GB version of the console instead of the 1TB version I purchased. That's another trip to the store and another day of not having use of the console I purchased."

"I have visited this store many times, which most of these times I was buying (TV's ect) which I believe worked quite well. I have also brought other customers into this shop, which they purchased phones, however most of these phones have many issues which you won't be able to know until it's already been purchased. After some consideration (due to being short on money) recently I decided to try and sell to this shop. These were still very much fresh looking electronic Items ,which were TV'S (which I brought from this shop a few years ago) and game consoles from other shops. When trying to sell, not only did I notice the staff of this shop agreeing with other customers to buy DVD'S (which I obviously observed they were scratched) but on many occasions refused to buy mine. After handing a member of staff my games console, he prodded it and handled it so rough that it started to come a part. After the refusal to buy, I decided to get it fixed incase. A few days later I came back into the shop with the console completely done up (as good as new). Again, the same member of staff was piling up many reasons to which he didn't want to buy from me (with an excuse of a scratch which I couldn't see). I ended up trying to sell more electronic items that I didn't need, and every time was a reason to why It cannot be taken with the worts and silly excuses , mean while I'm witnessing customers sell scratched up DVD's. Not only was I annoyed but also shocked. I didn't know if there was an actual issue or that is was a personal one (as I don't know them). I guess this must have true as I was able to sell it in a blink of an eye in another cash generator in another city while on travel. I will not be buying or trying to sell again from this shop, they do not deserve the money."

"I have bought a phone from the store DERBY they have charged me full amount but they has sent me a wrong item . they are tried to mislead the customer. they are really aggressive no manner how to talk the lady called me with aggressive behaviour. please highly not recommended can someone pass me the head office number please. i have asked for headphone number but she refused to give me ,she said i am the boss you can do whatever you want .. again please avoid this store to not to buy anything . i am going to make a complain to PayPal also"

"They seem to sell faulty stuff and they "no longer give refunds" so if you get something you'll be stuck trading the faulty thing you have for another faulty thing or just give up and lose out on your money. Staff are very casual there's 0 professionalism"

"Customer servicexperience in this store is appalling. I was told a member of staff wasn't working when trying to make a complaint. I was then shocked when I called back and said member of staff then answered the phone, as you can imagine this angered me! I highly recommend ringing head office if you experience any issues. When I did they were highly responsive and resolved the issue. I think that it is only right to make them aware of the bad reputation their staff members are giving the company."