MOLLY MAID Burton on Trent Bretby, Burton-on-trent DE15 0YZ

"Staff and cleaning services are acceptable for the high charges you will pay … the franchise owners response however to any questions relating to moving dates or queries regarding your clean is extremely poor. Basically they don’t accept criticism …. so they clearly are oversubscribed and cannot cope with changes to their schedule . Being a business woman myself for over 30 years …. I believe the customer care should be a business priority… these franchises do not think that way. So only employ their services if you do not wish to change anything from the moment they start as they will simply become unresponsive and negative if you do. The cleaners… in my opinion should work for a better orchestrated organisation"

"Absolutely brilliant service. Friendly staff, very kind & considerate. Excellent value for money!"

"AVOID THIS COMPANY Terrible service, nothing was cleaned at all. Basic marks like coffee stain on a windowsill and water marks on the hob were left. Literally couldn’t even tell they’d been and we paid £150. The end of tenancy clean which was so poor that we have been further charged by our letting agents for cleaning. Complained to the company and were told that results can not be guaranteed. To pay £150 for a deep clean and they didn't even wipe down the counters? Disgusting. (booking was made under my partners name hence why they 'can't find the booking' but rest assured we did use this terrible service."

"Rob Dawson was extremely helpful and clearly explained about the cleaning services available that would suit my needs. The cleaning team arrived on time and did a first class job, which exceeded expectations. I would definitely contact Rob again should I need further cleaning, and will recommend this company to others."

"The quality of cleaning is excellent. They are dependable. A morning appointment is very important to me and they always keep that time frame. I also feel very confident that my home is secure during their visits. I can highly recommend Molly Maid. They are super professional and courteous. They came in and tailored a custom cleaning routine and schedule to suit my family and our budget perfectly. They take care of all the details and leaves the house shinning and bright every time. I was surprised about how "clean" everything was (there was no cleaning residue on anything). I don't believe any other cleaning service could match their professionalism, personality and the custom designed work they do on my individual home."