The Henley Florist and Flower School 6 Hart Street, Henley-on-thames RG9 2AU

"Do not buy from Henley florist! £400 This was my wife’s and daughters valentines delivery. At a cost of £400! Not to value- very rude owner, unapologetic. Made rude comments to my wife. Not helpful, would not refund. Very poor quality flowers poorly arranged. Delivery was late All round shocking service. Would definitely not use again in the future We have since bought from BLUEBELLS florist (Henley) Who are fantastic! Their service and quality of flowers are far better."

"Absolutely appalling service. My husband ordered valentines flowers for £400! I received very few red roses of extremely poor quality that were very poorly arranged. As soon as they was delivered, I phoned the shop as I was a little concerned about the quality of flowers considering they was £400! I returned the flowers within 1h of being delivered. Staff were very rude! I was told by one member of staff that there has been a ‘mix up’with delivery, told me that was not my bouquet. I then asked to speak to the owner who told me actually that was the right bouquet sent and that it was to value! So just back and forth lies. They were unapologetic very rude, with one member of staff telling me “I suppose you was expecting diamonds on valentines instead” ! I was so shocked and saddened by this comment. I phoned another florist in London to see if I over reacting, I know flowers can be costly. However they agreed this was absolutely not acceptable. I was not offered a refund. Very very poor customer service. we will not be using again. (I would attach photo but not sure how) Also my husband was unaware of BLUEBELLS florist (also in Henley) who we have since had flowers from. Who made and absolutely beautiful elegant funeral wreath, they are friendly, helpful and the flowers are in another league for quality! I too have now received floral bouquet from them as a lady who enjoys finer things in life, they did not disappoint. Do not buy from Henley florist, complete rip-off"

"Alice helped pick out some beautiful flowers. I’m amazed at how much I’ve got for the money I spent. I have a lovely box, card, and gift wrap - all included! Thank you very much guys!! My better half will be very happy with these!"

"Thank you to the friendly team at the Henley Florist for sharing their wealth of knowledge, skills and patience during last weeks flower basket arrangement class. The lesson was fun, informative and perfect for big or small groups.. the HF team even surprised us with some bubbles (to get the creative juices flowing)! I would absolutely recommend the Henley Florist to those requiring professional floral services locally. Thanks again HF, I will absolutely be back!"