We Love Pets Derby - Dog Walker, Pet Sitter & Home Boarder 1 Buddleia Grove, Mickleover, Derby DE3 0FH

"I have been using their walking service for a year now and unfortunately, I am extremely disappointed with the quality of service I have received. The walkers consistently arrive late or sometimes not at all, and I have never received a call back despite attempting to contact Rebecca the business owner on numerous occasions. I understand that changes can happen, but I am frustrated that I am expected to give them two days notice for any changes while they do not extend the same courtesy to me. Additionally, I have never received an apology or compensation for the time I have wasted due to poor service. I would appreciate better communication and accountability from this company. As of now, I am forced to leave a poor review online due to my overall negative experience. While the walkers have been lovely and respectful towards my dog, I have been dissatisfied with the poor organisation and management of the dog care services provided by the business owner, Rebecca. I anticipate that Rebecca, the business owner, may respond to this review and shift blame onto the owner as she has done in the past. However, I believe that a professional service should take full responsibility for any issues and make necessary improvements rather than pointing fingers. It would be more appropriate for the business to apologise and focus on improving their service."

"I was really anxious about leaving my very bouncy, 14 month old labrador for 8 days. I needn't have been. He was matched perfectly with his carer who looked after him like he was, her own. He was settled quickly and enjoyed lots of walks, family time and play. I could tell from the update photos and videos that he was happy and having fun. As we drove away when I collected him, he was straining to see his carer through the car window, they'd obviously really bonded. I wouldn't hesitate to let him stay again, these guys are amazing."

"Rebecca and her team provide absolutely top-class care for our cats and dog. She is always happy to help, and bends over backwards to help make a solution for our complicated work schedule. This has included very late and very early drop offs, picking up the pets from our house and sorting out care at extremely short notice. The staff really enjoy their time with our pets, getting to know them really well and I have every confidence that they are always cared for like precious family members. I have often asked advice from the dog walkers/boarders and they do all of this at a very reasonable price. Could not ask for more and would thoroughly recommend."